Contact myAIS Customer Service

Why should I report an Issue with myAIS?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MIMO Tech Company Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The new myAIS comes with a friendly and modern design with special campaigns and promotions only on myAIS app throughout the year.

1. The customer contact form not integrated well, no text display.So frustrating this app... I've updated and tried more than ten times over several days to transfer some balance... Each time get to the input otp to unitiate the transfer and every time it stays on the *processing" display for several minutes until ais logs me out... Also the help assistant title is in English but the actual chat is in Thai... Mmmm note to self try out the true mobile serviceCan't top up or do anything on this app anymore.

2. Using latest version on fairly recent (3 years old) Samsung.The app gonna pull significant amount of megabites within minute while I'm using it to sign up for for international roaming.

3. Lost a lot respect for this companyEvery time i try to check my balance and usage it says 'service not available' In the past when i have accessed usage i had to login again for every entry.

4. The settings won't allow you to make such basic chang as opt out of annoying marketing texts.(no message about my bill going up though) I needed a roaming package, I couldn't do this in the app either but had to go to a store to sort it out.

5. Why not display a clear and downloadable monthly statement like most reputable services? I want to know the what, when and why of deductions from my credit.

6. If you keeping this workflow like this way, customer will find way to ditch the service while racking up unpay bill and you can do nothing about it.

7. Input mobile number - receive sms code - input code - buffers and then screen freezes.

8. You need to request an OTP code for EACH bill you want to look at,despite being logged in with biometrics.

9. Please fix these problems, James BrooksWorst app before 6gb extends for up to 3 to for days of using Now after updating the app 6gb ends in just 1 day even if I just do videocalls.

10. So what is the point of sign up? To check it using wifi they ask for otp.

11. This is more of a shopping app than a mobile app - the mobile related content is just a small fraction of the main page.

1. Fix myAIS Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart myAIS: Restarting the app will resolve most errors.
2. Update the myAIS App. Here is how:
   1. On Android goto PlayStore » Search for "myAIS" » Open myAIS » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for myAIS » click "UPDATE".
3. Clear myAIS app cache: Clearing cached data will force your app to retrieve the latest data directly from myAIS servers.
   1. On Android, goto Settings » Apps » Select "myAIS" » click Storage » click "Clear Cache".
4. Check myAIS app permissions. If any of these permissions required to use your device's features are disenabled, myAIS might not work.
5. Uninstall and reinstall myAIS. If nothing else has worked, completely uninstall myAIS then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing myAIS not working

2. Fix myAIS Server issues & Internet Connection

1. Check network connection: An unstable Internet will make myAIS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to myAIS not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, myAIS may not be able to connect to the Internet when running in the background.