Contact Boomplay Customer Service

Why should I report an Issue with Boomplay: Music & Live Stream?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Transsnet Music Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. As if it's not enough that boomplay sends a lot of unnecessary notifications, and disturbs me with ads, the new update has taken away my freedom of completely removing the music play option from my notification bar after I'm done listening to music.

2. Gradually falling In love with Spotify, thanks to you.I've had an awsome experience since i started using boomplay music app.

3. and all the new songs I tried searching up did not show up either!!! even though they are trending songs and cab easily be found on other music apps.

4. I'm very disappointed in Boomplay, uninstalling.This app use coecive means to play online music.

5. You don't even have to listen to music.. open the app, leave it without playing music and more than 5 ads will keep running.

6. When I open it, I want to play music from my own local source that is my downloaded list.

7. I don't understand how I will click to listen to a particular music and another music will be the one playing.

8. Dear programmers, does it not bother you that I have to reboot my phone Everytime i want to remove it ?Since the last update, almost all of the songs in my playlist disappeared!!! I had over a 100 songs and now there is only about 8.

9. I used to download music that are available for free without problem than to watch ads.

10. You can't listen to music without having ads in-between.

11. It keeps showing online stuff even if I am clicking to my downloaded music.

1. Fix Boomplay Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Boomplay: Restarting the app will resolve most errors.
2. Update the Boomplay App. Here is how:
   1. On Android goto PlayStore » Search for "Boomplay" » Open Boomplay: Music & Live Stream » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Boomplay » click "UPDATE".
3. Clear Boomplay: Music & Live Stream app cache: Clearing cached data will force your app to retrieve the latest data directly from Boomplay servers.
   1. On Android, goto Settings » Apps » Select "Boomplay: Music & Live Stream" » click Storage » click "Clear Cache".
4. Check Boomplay app permissions. If any of these permissions required to use your device's features are disenabled, Boomplay might not work.
5. Uninstall and reinstall Boomplay. If nothing else has worked, completely uninstall Boomplay then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Boomplay not working

2. Fix Boomplay Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Boomplay be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Boomplay not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Boomplay may not be able to connect to the Internet when running in the background.