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AEeye 3.0 Customer Insights
1. Can you please help? Best wishes, Harrythe only one app cctv like this.... need pay renewals.... but wanna pay ... also can't... this app very not friendly user....It works very well, but also very slow when using 4g power sim on phone or may be I need 5gUseless doesn't work, keeps showing off-lineWhy there is renewal charge ? Other application is free for qr remote viewing .
2. System + App worked fine on Aeye2.0 You withdrew Aeye2.0 without notice?! Introduced Aeye3.0 which worked then forced subscription on everyone, even for those who do not need it.
3. Only work in Huawei and iPhone, but in Xiaomi and Samsung are not working! Who can help to solve this problem?!Hi Developer/Community I can only use 1 of my 8 cameras, the option to select many is greyed out.
4. ???? .this is to deter people to use your product.Renew my Cloud subscription???? What for? Not using it and my NVR manufacturer recommended your app.
5. Why subscription?? I have no use for your cloud service I have 4GB hard disk! I bought my system 2+ years back.
6. Completely Dissatisfied 😒There is a big problem for this App.
7. Please rectify....! If no rectification I will have to move away from your App.
8. When get into the App, there are no vedios, see nothing.
Steps to Troubleshoot & Fix AEeye 3.0 Issues
1. Fix AEeye 3.0 Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart AEeye 3.0: Restarting the app will resolve most errors.
- Update the AEeye 3.0 App. Here is how:
- On Android goto PlayStore » Search for "AEeye 3.0" » Open AEeye 3.0 » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for AEeye 3.0 » click "UPDATE".
- Clear AEeye 3.0 app cache: Clearing cached data will force your app to retrieve the latest data directly from AEeye 3.0 servers.
- On Android, goto Settings » Apps » Select "AEeye 3.0" » click Storage » click "Clear Cache".
- Check AEeye 3.0 app permissions. If any of these permissions required to use your device's features are disenabled, AEeye 3.0 might not work.
- Uninstall and reinstall AEeye 3.0. If nothing else has worked, completely uninstall AEeye 3.0 then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing AEeye 3.0 not working
2. Fix AEeye 3.0 Server issues & Internet Connection
- Check network connection: An unstable Internet will make AEeye 3.0 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to AEeye 3.0 not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, AEeye 3.0 may not be able to connect to the Internet when running in the background.
Reported Issues
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When ever i connect to NVR online it shows subscription renewal message. But subscription already renewed till 19/2/2025
— by Sukhdev Singh 10 months ago -
MY aeeye app cant connect to server.
— by Sukhdev Singh 10 months ago -
Hello the service is not working. The app tries to connect but I get the message that domain can not be resolved. Please I need the service I paid for 4 years of service
— by Alberto Garcia 1 year ago -
having ragistration unsuccess full
— by universe 1 year ago -
I added my nvr to my phones but still tell me device offline..any solution?
— by Omar 1 year ago -
My clouid id is not working i cant access my nvr remotely. I need to know my credentials to verify if i key in correctly can anyone help on this?
— by christopher 2 years ago -
sometimes invalid password error
— by Tun Soe Thein 2 years ago -
I wanted to renewal the services. Pls guide
— by Rajeshwar 2 years ago -
How can I renew my cloud ID subscription?
— by Mahmoud 2 years ago -
I add my NVR to apps. All set but in my mobile apps its says offline. plz solve my problem
— by Shudip Ojha 2 years ago -
My app did fine until this morning.
Suddenly the app said:
Connection failed.
What's the reason and do you have a solution?
Gr. Eric— by E.Butteijn 2 years ago -
problem
— by ghinea 2 years ago -
I renew my I’d but I still get the messages service has expired
— by Fahad 2 years ago -
I can not open my app using tablet samsung Tab E
— by Walid 2 years ago -
Aeeye 3.0 not working on adroid. All devices disappeared
— by François Jodun 2 years ago -
я телефоне не могу посматрет камери онлине
— by sarkis 3 years ago -
hello how can i buy a license plate and camera watched online
— by sarkis 3 years ago -
V1.2.1 is not showing my menu on top left. Instead it has a scanner icon. My device isn't being added.
V1.0 (AEEye 2.0) is giving me the menu but all camera saying offline despite having internet connected to NVR— by Vidal 3 years ago -
Hello
The old AEeye app stoped working and the newer version of the app doesn’t work.
Is there anything I do to fix that problem. Thank you.— by Jrouh Daoud 3 years ago -
we have same problems last 10 days ur software does not work my surveillance system what the issue
— by MD. asaduzzaman 3 years ago -
I am using ios app Ayeye3.0 2 days ago all cameras went to offline. I called IT manager as I though it could be internal wiring problem, everything check is working fine. I was told that it could be a problem from Icloud service, could you please advice
— by Levan 3 years ago
