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Why should I report an Issue with AEeye 2.0?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of 广州创卓网络科技有限公司 to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
AEeye 2.0 Customer Insights
1. The app is okay however, the play back function does not now work?! It did work before, but has now stopped? I can review all footage on the NVR box but not so on my mobile device via this app, please fix this!Worst app dosent work both2.0 and 3.0 not working and zero development to fix the issues, i am using redmi note 7 pro with android 9after the last update it stopped working... now the app only tells that the equipment is offline...As of today, can't playback recorded footage using mobile App.App working with in same network.
2. If I go out side network apication not working.Kindly fix the digital zoom.Ok play back is the biggest draw back to runI am using this apps and i am satisfied.A nice appvery good.
Steps to Troubleshoot & Fix AEeye 2.0 Issues
1. Fix AEeye 2.0 Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart AEeye 2.0: Restarting the app will resolve most errors.
- Update the AEeye 2.0 App. Here is how:
- On Android goto PlayStore » Search for "AEeye 2.0" » Open AEeye 2.0 » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for AEeye 2.0 » click "UPDATE".
- Clear AEeye 2.0 app cache: Clearing cached data will force your app to retrieve the latest data directly from AEeye 2.0 servers.
- On Android, goto Settings » Apps » Select "AEeye 2.0" » click Storage » click "Clear Cache".
- Check AEeye 2.0 app permissions. If any of these permissions required to use your device's features are disenabled, AEeye 2.0 might not work.
- Uninstall and reinstall AEeye 2.0. If nothing else has worked, completely uninstall AEeye 2.0 then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing AEeye 2.0 not working
2. Fix AEeye 2.0 Server issues & Internet Connection
- Check network connection: An unstable Internet will make AEeye 2.0 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to AEeye 2.0 not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, AEeye 2.0 may not be able to connect to the Internet when running in the background.
Reported Issues
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In this app register problem there is only show register unsuccessfully plz help another way
— by Arman 1 year ago -
Please help me sir,
I want to see my camera in mobile but there is registered problems— by Arman 1 year ago -
Registration unsuccessful
— by etuk 2 years ago -
register unsuccessful on my smart phone
— by etuk 2 years ago -
Hello, the app for AEeye won’t work once I’m outside of my wifi zone which is pretty annoying when I want to check on my house if I’m on holiday etc. Please help
— by kirsty thornton 2 years ago -
i dont register . new acount
— by neno 2 years ago -
Registered unsuccessfully on mobile app how to solve ?
— by Manoj Thapa 2 years ago -
Hi there. I have a GSA nvr kit. Conjunction with AEeye 2.0.
Every time I try to register it, input required information it says 'registration unsuccessful'. I don't know why.
I am from Australia, using Samsung z fold2 Android phone.
Can you please contact me with the solution. Please...
Waiting for your reply.
Thanks
Sumon— by Sumon saha 3 years ago
