Contact Adobe Premiere Rush Customer Service

Why should I report an Issue with Adobe Premiere Rush: Video?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Adobe to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Fixing this would make it five stars.In order to use this app you must have Adobe Premiere pro membership (in my case I have it), on the other hand the app is great not as good as the desktop version, but very helpful on the go for short videos, the app crashes if you got too much memory on your phone that is not being used for Adobe Rush, the editing is pretty easy to use for the most part, I think it's better than other free moblie video editing apps, comes with great features such a music, sounds and effects, Great App love it!I have been a professional video editor for 10+ years and this is an amazing program to have for you phone.

2. it's good for quick video editing for stuff like transitions but it doesn't do anything with sounds other than pre selected sounds and voice over on the mobile device.

3. Good for very small snippets, or else the sound and video gets choppy... but it's good for trimming sources taken via smartphone.Do not pay for this! The rending and final generated file on the highest possible quality setting looks like absolute trash.

4. I'll change my rating if someone gets back to me on how to fix it.It does preliminary editing... minimizes file sizes needed to transfer to computer for editing effects and sound.

5. It takes a bit to figure out the features, which are great btw, but once you get the feeling of it editing becomes really easy.

6. Needs some extra features, in my opinion, such a wider library for graphics and some extra editing tools for sound and transitions.

7. It gets worse by the day I just spent 15 minutes editing a video and somehow the audio just disappeared.

8. Love it.This has to be the absolute worst video editing app on the market.

9. Everything else does from videos to photos, but for some reason, voiceovers recorded on mobile do not sync to desktop which is what I predominantly use.

10. This makes it a little bit difficult as I'm only able to use Mobile the majority of the time as 10% of the work is done on desktop due to my work schedule.

11. Now a month and a half later I'm trying to made a video for someone and it doesn't work anymore.

1. Fix Adobe Premiere Rush Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Adobe Premiere Rush: Restarting the app will resolve most errors.
2. Update the Adobe Premiere Rush App. Here is how:
   1. On Android goto PlayStore » Search for "Adobe Premiere Rush" » Open Adobe Premiere Rush: Video » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Adobe Premiere Rush » click "UPDATE".
3. Clear Adobe Premiere Rush: Video app cache: Clearing cached data will force your app to retrieve the latest data directly from Adobe Premiere Rush servers.
   1. On Android, goto Settings » Apps » Select "Adobe Premiere Rush: Video" » click Storage » click "Clear Cache".
4. Check Adobe Premiere Rush app permissions. If any of these permissions required to use your device's features are disenabled, Adobe Premiere Rush might not work.
5. Uninstall and reinstall Adobe Premiere Rush. If nothing else has worked, completely uninstall Adobe Premiere Rush then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Adobe Premiere Rush not working

2. Fix Adobe Premiere Rush Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Adobe Premiere Rush be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Adobe Premiere Rush not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Adobe Premiere Rush may not be able to connect to the Internet when running in the background.