Published by Karona - Mobilidade Urbana

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Why should I report an Issue with Karona - Mobilidade Urbana?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Karona - Mobilidade Urbana to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Karona Customer Insights

Steps to Troubleshoot & Fix Karona Issues

1. Fix Karona Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Karona: Restarting the app will resolve most errors.
  2. Update the Karona App. Here is how:
    1. On Android goto PlayStore » Search for "Karona" » Open Karona - Mobilidade Urbana » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Karona » click "UPDATE".
  3. Clear Karona - Mobilidade Urbana app cache: Clearing cached data will force your app to retrieve the latest data directly from Karona servers.
    1. On Android, goto Settings » Apps » Select "Karona - Mobilidade Urbana" » click Storage » click "Clear Cache".
  4. Check Karona app permissions. If any of these permissions required to use your device's features are disenabled, Karona might not work.
  5. Uninstall and reinstall Karona. If nothing else has worked, completely uninstall Karona then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Karona not working


2. Fix Karona Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Karona be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Karona not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Karona may not be able to connect to the Internet when running in the background.

Reported Issues