Contact Biometric Passport Reader Customer Service

Why should I report an Issue with Biometric Passport Reader?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Iris Development AB to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This app can read and verify the embedded chip in passports and ID cards.

2. The app does not require network connection and can be used offline.

3. For businesses this technology is useful for remote onboarding of users and customers, identity verification, and to meet KYC and AML requirements.

4. For compliance and security, nothing beats reading the biometric chip.

1. Nice!It work useful before an international trip to be sure that the chip will work properly (and avoid eventual problem at border control for an eventual damage of the chip).After several issues on myUlephone 10 5G, the latest update, finally resolved my scanning issue.

2. So after taking picture if it accidentally rotate while scanning, process starts from beginningBiometric Passport Reader Yeah, this tool is very helpful for me.

3. Thanks very much for keeping the lines of communication open and showing attention to detail in resolving a customer issue.

4. Perfect.It works, but strange there is no option to save the photograph.Works as advertised.

5. It works great for UK passport.

6. Other passport and nfc aps are working.

7. EDIT: again all other aps do work.

8. Keep it up 🤩😇Nfc doesn't get activated.

9. Therefore, I've updated my review to reflect this.

10. Great job guys.

11. Also it reset the app on rotate.

1. Fix Biometric Passport Reader Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Biometric Passport Reader: Restarting the app will resolve most errors.
2. Update the Biometric Passport Reader App. Here is how:
   1. On Android goto PlayStore » Search for "Biometric Passport Reader" » Open Biometric Passport Reader » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Biometric Passport Reader » click "UPDATE".
3. Clear Biometric Passport Reader app cache: Clearing cached data will force your app to retrieve the latest data directly from Biometric Passport Reader servers.
   1. On Android, goto Settings » Apps » Select "Biometric Passport Reader" » click Storage » click "Clear Cache".
4. Check Biometric Passport Reader app permissions. If any of these permissions required to use your device's features are disenabled, Biometric Passport Reader might not work.
5. Uninstall and reinstall Biometric Passport Reader. If nothing else has worked, completely uninstall Biometric Passport Reader then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Biometric Passport Reader not working

2. Fix Biometric Passport Reader Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Biometric Passport Reader be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Biometric Passport Reader not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Biometric Passport Reader may not be able to connect to the Internet when running in the background.