Published by USZoom, LLC on Apr 4, 2024

Report an issue with iPostal1.
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Why should I report an Issue with iPostal1?

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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About iPostal1

1. Get your own Digital Mailbox to view and manage your postal mail and packages, 24/7 from anywhere, with an app or online.

2. Choose a mailing address for business or personal use from hundreds of real street addresses across the U. S. and other countries, starting at just $9. 99/month.

3. Great for entrepreneurs working from home, PO Box renters, frequent travelers, small businesses, RV’ers, expats and students. Go to iPostal1. com to sign up.

4. With just a click, request to forward, open and scan, pick up, shred or discard your mail.

5. See a clear image of the outside of the mail or packages you receive.

6. Add local or toll-free phone line and fax to create a complete business presence.

7. iPostal1 is the #1 Digital Mailbox Service worldwide.

8. Get your mail where, when and how you want it.

iPostal1 Customer Insights

1. I do like the service that ipostal1 gives, but its not convinient on the phone, since the app doesnt work for me anymore.App completely broken/unmaintained -- login blocked by weird JSON parsing error.Starts off great, sounds like a great deal but as you go through the sign up process, they continue to add substantial charges, $9.99/mo, then $25 to cover others charges, then $25 to get the sign up paperwork notorized online, I gave up at this point... No weekend customer service, really a serious deal breaker!This is the worst company for business mail.

2. but not 5, because of the hidden fees and nonexistent customer service.Horrible! There are hidden fees and after the payment is processed they send you an email with the request for form submission.

3. Customer service / tech support has been non-responsive for over two months, and will no longer return phone calls except to say it works properly for them.

4. Too bad because it could be a good app/service if they hired more help, they don't even bother to answer the phone just send yuh to voice mail ..Don't waste your time and money!!!It is good for nomads.

5. If there were any other providers in the area, I'd change....... Previous entry from Oct 2018: Ipostal1 has removed all shipping options except USPS letter delivery from the mobile app.

6. Their telephone and email support state that in order to ship packages or anything other than a letter via USPS, customers must access the full website from a computer.

7. Why then offer a phone app? It's nothing more than a waste of storage space.TWO WEEKS! Paid the $10 to start the service.

8. My only option now is to call the local mail facility and verbally go through shipping options and cost.

9. It don't look like I will be a customer for long.The App could be better, I've had Ipostal1 service for a year for my business.

10. The forms they are requesting and the process to complete and submit forms is unrealistic and there's a fee for the notory service on top of it.

11. Support to cover a week to get back to me at least in one case.Update Dec 10, 2018: app shows it was updated after a few years, but no apparent visual change.

Steps to Troubleshoot & Fix iPostal1 Issues

1. Fix iPostal1 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart iPostal1: Restarting the app will resolve most errors.
  2. Update the iPostal1 App. Here is how:
    1. On Android goto PlayStore » Search for "iPostal1" » Open iPostal1 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for iPostal1 » click "UPDATE".
  3. Clear iPostal1 app cache: Clearing cached data will force your app to retrieve the latest data directly from iPostal1 servers.
    1. On Android, goto Settings » Apps » Select "iPostal1" » click Storage » click "Clear Cache".
  4. Check iPostal1 app permissions. If any of these permissions required to use your device's features are disenabled, iPostal1 might not work.
  5. Uninstall and reinstall iPostal1. If nothing else has worked, completely uninstall iPostal1 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing iPostal1 not working


2. Fix iPostal1 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make iPostal1 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to iPostal1 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, iPostal1 may not be able to connect to the Internet when running in the background.

Reported Issues