Contact My Triumph Customer Service

Why should I report an Issue with My Triumph?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Triumph Motorcycles Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The new My Triumph app is built with Google and works in conjunction with the My Triumph Connectivity System to provide live navigation on your motorcycle via the TFT instruments. • Quick and easy connection to your motorcycle . • No wires, mounts, or additional GPS equipment required. • Search built with Google, including hundreds of millions of businesses and places, in 220 countries and territories. • Pick a destination and select from the route options presented to set up your ride in a familiar and intuitive way. • Add up to 21 destinations along the route if required. • Start your navigation and follow simple turn-by-turn navigation instructions live on your Triumph’s TFT instrument pack. • Automatic rerouting in case of deviation from the planned route. • 3 map views to choose from - Default, Satellite and Terrain. • View ride summaries at the end of each journey, including map view of the ride, distance, time, and motorcycle ridden. • Free ride option also available to use when no pre-planned route has been selected. • Share your ride summary with friends directly from the app. • Dedicated My Garage feature that presents key information about your motorcycle when connected via Bluetooth, including odometer, average fuel consumption, and time/distance to service.

2. These are facilitated by the Accessory fitted My Triumph Connectivity Module, and do not require the My Triumph app. • GoPro control – World’s first integrated motorcycle GoPro control system, allowing video and photo operation through your Triumph’s TFT system. • Phone operation – make, receive, and decline calls through your Triumph’s TFT system. • Music operation - see the current track, skip to the next track, and control volume through your Triumph’s TFT system. • SMS – notification when a message is received.

3. Full instructions for operation on your motorcycle are provided with the My Triumph Connectivity Module, as fitted by your Authorised Triumph Dealer.

4. Additional features available from the My Triumph Connectivity System.

5. The system will not allow you to send or read messages while on the move.

6. Additionally, riders who do not have a My Triumph Connectivity Module fitted can add their motorcycles and use the app to record and share their rides.

1. Take my advice and get a mount for your handlebars for your phone and just use Google maps.This app is not what you would call feature rich.....annoying me more than anything else is that I can not import a map I create on Google maps that is easy to do.....to the Triumph Map app,that is based on Google maps.....but absolute nightmare to setup....... Also,not nice,is after about 45 minutes it disconnects from my motorcycle and does not display the turn by turn navigation....but after a hour after that the voice starts working again,but just the voice.....it should be so much easier.I SO wanted to like this app, but after putting 1500 miles on my new Triumph Tiger 900, here's my honest review.

2. Even if you can somehow manage to get your bike added to the garage and get the navigation to work (you won't) the nav app is simplistic to a fault, unreliable and missing the most basic of features like favs, saved routes or just the ridiculously-missing ability of the nav to recalculate the route if you miss a turn (the turn it told you to make 500 ft after you passed it).For what I paid for the connectivity module this app is a huge disappointment.

3. I ended up using actual Google Maps to see my route.This app leaves a lot to be desired.

4. Says it is powered by Google maps but doesn't have the same features, no warnings during riding like Google maps.

5. If you turn off the bike at a gas station it sometimes loses connection and thus your navigation.

6. When I set a ride and I set avoid motorways (interstates) anytime the route has to be recalculated during the ride it seems not to to use the avoid motorway setting during recalculation.

7. Many roads also do this.I like some of the features of the app like the free ride and the navigation.

8. so the navigation after one reroute constantly tries to take me to an interstate which I don't want to ride on.

9. I deactivated the navigation screen on the motorcycle and use a Nuvi XT.The app glitches a lot, little availability for setting changes.

10. But so far it's better just to use Google maps.It works, but horrible mapping.

11. I had zero connectivity issues; however, the navigation is horrible.

1. Fix My Triumph Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My Triumph: Restarting the app will resolve most errors.
2. Update the My Triumph App. Here is how:
   1. On Android goto PlayStore » Search for "My Triumph" » Open My Triumph » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Triumph » click "UPDATE".
3. Clear My Triumph app cache: Clearing cached data will force your app to retrieve the latest data directly from My Triumph servers.
   1. On Android, goto Settings » Apps » Select "My Triumph" » click Storage » click "Clear Cache".
4. Check My Triumph app permissions. If any of these permissions required to use your device's features are disenabled, My Triumph might not work.
5. Uninstall and reinstall My Triumph. If nothing else has worked, completely uninstall My Triumph then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My Triumph not working

2. Fix My Triumph Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My Triumph be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My Triumph not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My Triumph may not be able to connect to the Internet when running in the background.