Contact Chinese Characters First Steps Customer Service

Why should I report an Issue with Chinese Characters First Steps?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of The Open University to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. My advice, download and use the free version but do not buy the upgrade.I bought the app but when I changed phones I only have access to the first five lessons.

2. Tried to contact the company and they won't respond.Great app! More lessons and a big review lesson with all learned characters would be amazing.

3. Nothing worse than a teaching app which immediately drains your enthusiasm for a new subject.I bought this app previously but had to buy it again when I got a new phone - a Moto5.

4. I just bought the upgrade, again! Somehow, I can buy and pay for an upgrade but I cannot submit a bug report and get a fix.

5. Clicking on Lesson 1 gives you a choice of tests, before anything has been taught.

6. Drawing lines in other apps on the same tablet is not a problem.

7. Trying to draw lines is frustrating and badly implemented.

8. This app used to work great on my tablet.

9. Also writing of characters doesn't work properly sometimes.

10. Now I can only take one test, after which the audio stops working.

1. Fix Chinese Characters First Steps Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Chinese Characters First Steps: Restarting the app will resolve most errors.
2. Update the Chinese Characters First Steps App. Here is how:
   1. On Android goto PlayStore » Search for "Chinese Characters First Steps" » Open Chinese Characters First Steps » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Chinese Characters First Steps » click "UPDATE".
3. Clear Chinese Characters First Steps app cache: Clearing cached data will force your app to retrieve the latest data directly from Chinese Characters First Steps servers.
   1. On Android, goto Settings » Apps » Select "Chinese Characters First Steps" » click Storage » click "Clear Cache".
4. Check Chinese Characters First Steps app permissions. If any of these permissions required to use your device's features are disenabled, Chinese Characters First Steps might not work.
5. Uninstall and reinstall Chinese Characters First Steps. If nothing else has worked, completely uninstall Chinese Characters First Steps then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Chinese Characters First Steps not working

2. Fix Chinese Characters First Steps Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Chinese Characters First Steps be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Chinese Characters First Steps not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Chinese Characters First Steps may not be able to connect to the Internet when running in the background.