Contact TrueMoney Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. Anyway, only wanted to use True money because 7 Eleven still doesn't allow people to pay by simply scanning a QR CODE like any other shops... What a shame they are trying to force people to use TrueMoney.No matter the lighting or angle, the passport refuses to scan.

2. I've been trying to scan my documents for registration but it keep saying blurred or reflective light even though there's none.

3. And he got personal details everything I can't used I can't work ..Could not scan my face during the registration process.

4. I had tried to renew docs with the customer service but that didn't help.

5. And even if I choose English as language, some instructions keep showing in Thai.Try so many times to register and never success with the ID registration.

6. No customer service portal to contact except for 1240This app is getting turning for the worst.

7. Had to did it several times but no help from 7-11 or customer service 4.

8. Total nonsense.It's unused unopened app don't allow to install your phone because it's doesn't work any things else.

9. So I call customer service.

10. Very Useless app ever.I've had so many difficulties with this service just to be able to continue using it.

11. I used it for 2 years and have to stopAwful service, awful process.

1. Fix TrueMoney Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TrueMoney: Restarting the app will resolve most errors.
2. Update the TrueMoney App. Here is how:
   1. On Android goto PlayStore » Search for "TrueMoney" » Open TrueMoney » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TrueMoney » click "UPDATE".
3. Clear TrueMoney app cache: Clearing cached data will force your app to retrieve the latest data directly from TrueMoney servers.
   1. On Android, goto Settings » Apps » Select "TrueMoney" » click Storage » click "Clear Cache".
4. Check TrueMoney app permissions. If any of these permissions required to use your device's features are disenabled, TrueMoney might not work.
5. Uninstall and reinstall TrueMoney. If nothing else has worked, completely uninstall TrueMoney then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TrueMoney not working

2. Fix TrueMoney Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TrueMoney be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TrueMoney not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TrueMoney may not be able to connect to the Internet when running in the background.