Published by True Money Co. Ltd. on Feb 28, 2024

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Why should I report an Issue with TrueMoney?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of True Money Co. Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About TrueMoney

1. Enjoy privileges with TrueID TV, TrueYou, TruePoints, and many more partners. • Securely and instantly transfer money without fees between TrueMoney and enjoy convenient features such as gift envelopes, link to pay, and reminder to return money. • Link a bank account for quick and secure top-ups (all major banks supported). • Top-up via internet banking, 7-Eleven, Boonterm top-up machines, ATM, TrueMoney kiosks, AirPay counters, and more. • Pay hassle-free at 7-Eleven, 7Delivery, Lotus's, Makro, McDonald's, Boots, True Coffee, and thousands of other merchants without cash, plus earn TruePoints, cashback, and rewards such as special promotions from our merchant partners, with new promotions added every day. • Pay in abroad at over 40 destinations.

2. We also empower businesses of all sizes and help SME entrepreneurs to grow their business. • Top-up your TrueMove H prepaid phone numbers easily anytime and anywhere. • Get exclusive TrueMove H promotions and data packages, offered only in the TrueMoney app.

3. Just open TrueMoney to pay. • No credit or debit card? No problem! • TrueMoney Mastercard is a virtual prepaid card which works anywhere Mastercard is accepted.

4. Netflix, and Disney+ without any credit card. • Online Shopping on all the E-commerce websites such as Shopee and WeMall or buy movie tickets from Major Cineplex and SF Showtime.

5. TrueMoney is Thailand’s leading financial application for all mobile network users (AIS, Dtac, TrueMove H).

6. Our all-in-one app lets you securely make cashless and cardless payments for all your everyday needs, including mobile top-ups, bill payments, online and offline purchases, and much more!

7. Enjoy exclusive promotions and discounts across a wide variety of merchants and services.

8. Simplify your finances for more possibilities with a high yield saving account with cashback after spending, buy now pay later, insurances, and investment in various assets.

9. Enable or disable your card directly from your TrueMoney app.

10. Pay bills without fees, Includes electricity, water, Easy Pass, MRT, taxes, credit cards, insurance premiums, and many more.

11. Shopping for games on Steam, subscribe to your favorite music or video e. g.

TrueMoney Customer Insights

1. Anyway, only wanted to use True money because 7 Eleven still doesn't allow people to pay by simply scanning a QR CODE like any other shops... What a shame they are trying to force people to use TrueMoney.No matter the lighting or angle, the passport refuses to scan.

2. I've been trying to scan my documents for registration but it keep saying blurred or reflective light even though there's none.

3. And he got personal details everything I can't used I can't work ..Could not scan my face during the registration process.

4. I had tried to renew docs with the customer service but that didn't help.

5. And even if I choose English as language, some instructions keep showing in Thai.Try so many times to register and never success with the ID registration.

6. No customer service portal to contact except for 1240This app is getting turning for the worst.

7. Had to did it several times but no help from 7-11 or customer service 4.

8. Total nonsense.It's unused unopened app don't allow to install your phone because it's doesn't work any things else.

9. So I call customer service.

10. Very Useless app ever.I've had so many difficulties with this service just to be able to continue using it.

11. I used it for 2 years and have to stopAwful service, awful process.

Steps to Troubleshoot & Fix TrueMoney Issues

1. Fix TrueMoney Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart TrueMoney: Restarting the app will resolve most errors.
  2. Update the TrueMoney App. Here is how:
    1. On Android goto PlayStore » Search for "TrueMoney" » Open TrueMoney » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TrueMoney » click "UPDATE".
  3. Clear TrueMoney app cache: Clearing cached data will force your app to retrieve the latest data directly from TrueMoney servers.
    1. On Android, goto Settings » Apps » Select "TrueMoney" » click Storage » click "Clear Cache".
  4. Check TrueMoney app permissions. If any of these permissions required to use your device's features are disenabled, TrueMoney might not work.
  5. Uninstall and reinstall TrueMoney. If nothing else has worked, completely uninstall TrueMoney then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TrueMoney not working


2. Fix TrueMoney Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make TrueMoney be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TrueMoney not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TrueMoney may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I want to cancel my truemoney subscription because it is not useful to me.

    — by Jaime flores rabaya 1 year ago

  • Please i want to delete my account informations please

    — by Olaitan Abigail Beatrice 1 year ago

  • Hi TrueMoney, I have no complaint but here I am to enquiry about where can i get marketing team or someone who can I speak to regarding my company would like to put our ads on your apps. Hope to hear from you soon. Thank you

    — by Justin Liew 2 years ago

  • Hello, on 02 July I transferred 100 THB to the TrueMoney account of my friend 0658500963. On 16 July I transferred again 100 THB to my friend. Both transfers never arrived ! The two transfers have been made from my bank account of Kasikorn. I have the receipts of the transfers. Can you contact me by email please ? Thank you. Christian Vanier

    — by VANIER 2 years ago