Contact Star One CU Customer Service

Why should I report an Issue with Star One CU?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Star One Credit Union to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Transactions for credit cards specifically have been overly muddled to made it harder to see what has been processed and what is still pending, and which of those are currently being counted towards your total.

2. In my damn banking app?! All in all, a huge downgrade from where it was before.I get it - this isn't a national bank with huge resources to spend on an app - but I would rather have an app that works well and looks dated (pre-redesign) than what I'm working with now.

3. No announcement of a schedule to fix this mess has been made by Star One.

4. Etc.I have been a customer of Star One for over 40 years.

5. I haven't been to a location in years.6/1/22 The useful functions were degraded.

6. They always help me when there has been fraudulent charges, all fees are low or zero, and it has the highest dividends I've seen.

7. I was reluctant to start mobil banking at first; however, mobil banking is safe, easy, and convenient.

8. Illogical topic lines have been added with obscure functions as top choices.

9. The one knock I have is that the description fields for various transactions like transfers only allow some absurdly small number of characters.

10. Also, the bar at the bottom of the screen (accounts, transfers) doesn't fit and isn't fully visible.The app is easy to use and intuitive.

11. I can find my account # and routing number, I can contact star one easily.

1. Fix Star One CU Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Star One CU: Restarting the app will resolve most errors.
2. Update the Star One CU App. Here is how:
   1. On Android goto PlayStore » Search for "Star One CU" » Open Star One CU » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Star One CU » click "UPDATE".
3. Clear Star One CU app cache: Clearing cached data will force your app to retrieve the latest data directly from Star One CU servers.
   1. On Android, goto Settings » Apps » Select "Star One CU" » click Storage » click "Clear Cache".
4. Check Star One CU app permissions. If any of these permissions required to use your device's features are disenabled, Star One CU might not work.
5. Uninstall and reinstall Star One CU. If nothing else has worked, completely uninstall Star One CU then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Star One CU not working

2. Fix Star One CU Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Star One CU be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Star One CU not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Star One CU may not be able to connect to the Internet when running in the background.