Contact Singpass Customer Service

Why should I report an Issue with Singpass?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Government Technology Agency to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You can access digital services via the Singpass app using your fingerprint, face or 6-digit passcode – it’s that simple!

2. All you need is a smartphone, internet connection, and a registered Singpass account. • Step 3: Your trusted digital identity is now ready for use!

3. DIGITAL SIGNING: Sign documents and contracts easily and securely with your Singpass app, removing the need for physical presence and paper-based signing.

4. With the improved Singpass Myinfo Profile, you can customise the information you want to view on the app.

5. If you’re encountering a “request expired” prompt, try setting your device to use “Automatic Date & Time” or “Automatic Timezone”.

6. Note: Singpass can only be installed on one device at a time.

7. INBOX: Receive government notifications through the Singpass app inbox.

8. You can also visit popular digital services directly from the app through the Login Shortcuts.

9. You no longer need to wait for an SMS OTP to access digital services.

10. With QR login, you can skip entering your Singpass ID and password.

11. Log in within seconds using your fingerprint, face or 6-digit passcode!

1. Even uninstalling & reinstalling my Singpass app, I am still not able to key in my passcode.... Can you please solve the bug issue!After the update in April 2023, i can't scan and use any of the shortcut to access the web using the shity Singapass app.

2. Called and they said they are aware of the issue but cannot confirm when it wilo be resolved.Singpass app has this issue where it insists your device is rooted when it's not.

3. Minor inconveniences aside, this is largely a very helpful app with many well-designed user interactions.Bug where singpass does not register human input.

4. While typing the passcode, the app keeps prompting me to use my fingers even though I am using my fingers to key in my passcode and not some automated program.

5. When I tried to key in my passcode, the Singpass logo will appear & prompted me to use my finger.

6. 8/5/23 1942hrs.Asked me to reset account, now when I try to input a new pin, the app says "use your fingers" and I'm unable to type or input anything.

7. Developers need to look into this please.Latest update (v18.2) on 22nd June 2023 made this application unusable.

8. My phone is Poco X3.After updating, I no longer have access to my Singpass app.

9. Reinstalling the application does nothing to alleviate the issue.Everything was working smoothly until today.

10. Starting from today a message appear stipulating "We've locked the app to keep your data secure..." I check using my desktop and everything is okay.

11. Kept prompting use finger for passcode.

1. Fix Singpass Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Singpass: Restarting the app will resolve most errors.
2. Update the Singpass App. Here is how:
   1. On Android goto PlayStore » Search for "Singpass" » Open Singpass » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Singpass » click "UPDATE".
3. Clear Singpass app cache: Clearing cached data will force your app to retrieve the latest data directly from Singpass servers.
   1. On Android, goto Settings » Apps » Select "Singpass" » click Storage » click "Clear Cache".
4. Check Singpass app permissions. If any of these permissions required to use your device's features are disenabled, Singpass might not work.
5. Uninstall and reinstall Singpass. If nothing else has worked, completely uninstall Singpass then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Singpass not working

2. Fix Singpass Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Singpass be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Singpass not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Singpass may not be able to connect to the Internet when running in the background.