Contact The Family Tree of Family Customer Service

Why should I report an Issue with The Family Tree of Family?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Dmitriy Konyuhov to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The information entered by the user is stored in the application's internal directory in the FamilyTree directory in the device's internal memory in accordance with new requirements and Google's security policy.

2. The application is designed specifically for storing the historical heritage of a family; it is a convenient and multifunctional tool for preserving valuable memories and information about ancestors.

3. The information entered by the user is stored in the FamilyTree directory in the internal memory of the device (in Settings you can specify a different folder, for example, on an SD card).

4. The application was created to help families preserve their historical heritage and organize information about their ancestors.

5. In the download directory, you need to download GEDCOM or ZIP files through Google Drive and Dropbox cloud services using the application or via USB from PC.

6. It allows you to create a detailed list of people related by family ties, and provides the ability to add photos, copies of documents and videos associated with each family member.

7. In this way, users can see, for example, birthdays, weddings or anniversaries of important events in a dedicated area of the application, making planning much easier and clearly demonstrating historical events.

8. To download information from the Download catalog, you can use a PC connection via USB or the application's cloud services.

9. The application will create a data archive file, respectively, familytree. ged or familytree. zip in the downloads directory.

10. To make copies or transfer information to another device, simply copy the FamilyTree folder.

11. The application uses the GEDCOM file to exchange information.

1. No help pageUnable to import Gedcom file ?Nice family app.

2. Unable to work out how to import a ged file.

3. but kind of hard to enjoy if you can't add data.I think once I learn to use this,it will be a great add on.

4. upload data for parents.

1. Fix The Family Tree of Family Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The Family Tree of Family: Restarting the app will resolve most errors.
2. Update the The Family Tree of Family App. Here is how:
   1. On Android goto PlayStore » Search for "The Family Tree of Family" » Open The Family Tree of Family » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Family Tree of Family » click "UPDATE".
3. Clear The Family Tree of Family app cache: Clearing cached data will force your app to retrieve the latest data directly from The Family Tree of Family servers.
   1. On Android, goto Settings » Apps » Select "The Family Tree of Family" » click Storage » click "Clear Cache".
4. Check The Family Tree of Family app permissions. If any of these permissions required to use your device's features are disenabled, The Family Tree of Family might not work.
5. Uninstall and reinstall The Family Tree of Family. If nothing else has worked, completely uninstall The Family Tree of Family then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The Family Tree of Family not working

2. Fix The Family Tree of Family Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The Family Tree of Family be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The Family Tree of Family not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The Family Tree of Family may not be able to connect to the Internet when running in the background.