Contact MyBOA Customer Service

Why should I report an Issue with MyBOA?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BANK OF AFRICA to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Its says "Unfortunately, MyBoa has stopped"This app it's useless everytime you want to login in and register,it can't connect to the server I rate it zeroI have tried using the figures on the card as the digital id but it's not working for me.

2. I just can't understand how an update can last 3 months without any feedback...The app works fine on Android but has a lot of issues on Iphone.

3. I keep getting a "Failed to connect to the server" error (my internet is working fine).

4. I have a hard time opening the app and when it does I have no access to my saving account... It's been more than 2 weeks now.

5. Its like u are coniving with telecom companies to take our money without any service.My application doesn't work.

6. I wish u can work on ur system and it works without disruptions Am totally fed of ur e-systems and mobile banking.

7. Same issue, two weeks before I get connected and now my balance account and transactions cannot be displayed.

8. Update: It's been 3 months now that I am on BoA and I must admit that the service is worse than expected.

9. Coz I can't use one phone for many years remember phones can get spoilt, stolen therefore make a review on that issue.

10. Now any information on my accountHello! the application on my Tablette doesn't work because of a bugs.

11. Recently I have changed phoe from Android to Iphone and I'm unable to use it.

1. Fix MyBOA Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyBOA: Restarting the app will resolve most errors.
2. Update the MyBOA App. Here is how:
   1. On Android goto PlayStore » Search for "MyBOA" » Open MyBOA » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyBOA » click "UPDATE".
3. Clear MyBOA app cache: Clearing cached data will force your app to retrieve the latest data directly from MyBOA servers.
   1. On Android, goto Settings » Apps » Select "MyBOA" » click Storage » click "Clear Cache".
4. Check MyBOA app permissions. If any of these permissions required to use your device's features are disenabled, MyBOA might not work.
5. Uninstall and reinstall MyBOA. If nothing else has worked, completely uninstall MyBOA then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyBOA not working

2. Fix MyBOA Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyBOA be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyBOA not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyBOA may not be able to connect to the Internet when running in the background.