Published by Huobi Pro on Mar 6, 2024

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Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with HTX: Buy Crypto & Bitcoin?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Huobi Pro to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact HTX: Buy Crypto & Bitcoin image 1 contact HTX: Buy Crypto & Bitcoin image 2

About HTX: Buy Crypto & Bitcoin

1. Choose from 1,000+ cryptos at Huobi, including but not limited to Bitcoin (BTC), Ethereum (ETH),Solana (SOL), Cardano (ADA), Polkadot (DOT), Chainlink (LINK), Tether (USDT), Dogecoin (DOGE), Shiba Inu (SHIB), and HTX Token (HT).

2. HTX offers more than 1,000 types of cryptos, including major tokens such as Bitcoin (BTC), Ethereum (ETH), Solana (SOL), Cardano (ADA), Polkadot (DOT), Chainlink (LINK), Tether (USDT), Dogecoin (DOGE), Shiba Inu (SHIB), and HTX Token (HT).

3. Join us today and buy Bitcoin (BTC), Ethereum (ETH), ChainLink (LINK), Cardano (ADA), Solana (SOL), Polkadot (DOT), Tether (USDT), HTX Token (HT), Dogecoin (DOGE), Shiba Inu (SHIB), and other tokens.

4. Buy Bitcoin, Ethereum, Chainlink, Cardano, Huobi Token and more at Huobi.

5. Huobi supports payment in dozens of fiat currencies including USD, Euros, GBP, CHF, AUD, INR, THB, and payment by VISA credit cards to provide you a fuss-free experience for your crypto purchases.

6. Looking to buy or sell Bitcoin and other cryptos?

7. Not only you can enjoy low trading fees for all cryptos transactions, you can also buy, sell and swap tokens 24/7.

8. Our crypto price alert will notify you immediately when a specified condition or price is met, helping you to stay on top of the market with up-to-date price signals.

9. Here at HTX, you can buy and sell Bitcoin and other cryptos quickly and easily.

10. Since its inception in 2013, HTX boasts an unmatched record of zero security incidents and has firmly established itself as the trusted industry leader with over 20 million users worldwide.

11. Here at HTX, you can find all sorts of educational content and informative materials to improve your knowledge in crypto, blockchain, DeFi, metaverse, NFT, and anything related to the crypto world.

HTX Customer Insights

1. Customer support have been helpful to be fair, but just sending qr code to scan and when I do it remains the same problem of not being able to update latest 9.9.2 software ! Anyone else had/having same issue ?Latest upgrade version make everything worse, app keeps crashing and event on btc piza no receive the rewards and the game can't play.

2. The bonus system incentivizes users to continue using the app despite its flaws, which can be misleading and frustrating etc.The exchange is great, but the app is getting crashed almost every time I want to check my assets balance, and I don't have too much assets so it may be a problem to be loaded (not more than 20).

3. But then I want to buy 50 USDT and the only option I am allowed is to send bank transfer to some guy in Czechoslovakia.. 😄😄 WHAT? Cluttered and weird form of exchange, nothing is transacted automatically, very subjective price quotes... Uninstalled.Trying to update latest software 9.9.2 .

4. Apps Crash everytime I open the App, this are the major issue, I would like to discuss about my issue before 2 years ago but no help at all.No support existing, only bots.

5. Transfer to another exchanger eg Binance is another problem because of network incompatibility.1. The application frequently crashes or freezes during use, causing frustration and loss of progress.

6. My previous rate was 5 but app is crazy to use, web version is preferable.Huobi Global must be great according to it's platform's name, but there's lot of issues they are 1.

7. Wish I could rate it ZERO! Instead of speeding up the app, you keep adding more rubbish daily just to attract new users with promises of awards and gifts.

8. When I click on update, it shows open or uninstall, I uninstalled and reinstalled and still showing same message .

9. Hope some good action on next upgrade or need find other platform.Your app is total rubbish.

10. I have spent over an hour looking for where to convert trx to usdt to no avail, and support is not helping either.

11. I have tried using it multiple times, hoping that the developers would address the issue, but to no avail.

Steps to Troubleshoot & Fix HTX Issues

1. Fix HTX Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart HTX: Restarting the app will resolve most errors.
  2. Update the HTX App. Here is how:
    1. On Android goto PlayStore » Search for "HTX" » Open HTX: Buy Crypto & Bitcoin » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HTX » click "UPDATE".
  3. Clear HTX: Buy Crypto & Bitcoin app cache: Clearing cached data will force your app to retrieve the latest data directly from HTX servers.
    1. On Android, goto Settings » Apps » Select "HTX: Buy Crypto & Bitcoin" » click Storage » click "Clear Cache".
  4. Check HTX app permissions. If any of these permissions required to use your device's features are disenabled, HTX might not work.
  5. Uninstall and reinstall HTX. If nothing else has worked, completely uninstall HTX then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing HTX not working

2. Fix HTX Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make HTX be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to HTX not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, HTX may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Здравствуйте. Я хочу удалить все данные с приложения HTX и данные моего паспорта тоже хочу удалить.

    — by Варвара Соколова 2 weeks ago

  • Здравствуйте. Меня обманом сюда втянули я не хочу и не могу этим заниматься. Поэтому я очень прошу вас помочь мне удалить все данные с приложения HTX и даже данные паспорта.

    — by Варвара Соколова 2 weeks ago

  • I want to delete my account and also may information

    — by John Nicholson Dela Cruz 1 year ago

  • Dear sir delete my account I have me
    Perfect no my problem hxhdybbdnd yjhdbdbdbbdb

    — by Salman72 1 year ago

  • Dear sir delete my account I have me
    Perfect no my problem hxhdybbdnd yjhdbdbdbbdbhdhdb jdhdb dhbe d je d hebdbd

    — by Salman72 1 year ago

  • Dear sir delete my account

    — by Salman72 1 year ago

  • Dear Parsanal meters

    — by Salman72 1 year ago

  • Please delete my account. I‘m not interested in investing or something else in this app.


    — by Mahir 1 year ago

  • I don’t want use anymore sorry

    — by Elias 2 years ago

  • akun saya dipake orang lain

    — by Tahrawardanizahra 2 years ago

  • This account delete and I'm open a new fresh new account

    — by ABID Ali 2 years ago

  • I never opt-in for any email subscription. I request the cancellation of all email subscriptions effective immediately.

    — by Joao Henrique 2 years ago

  • Ich wollte Account löschen

    — by Iman Ghalehghavand 2 years ago

    Hi I have accidentally created three accounts via phone number and email. Now my account registered with my phone number cannot be synced with my email as the systems says the email account already exists. I would like Huobi to delete my email account which is
    1) croslizam@redacted. My phone number account is Malaysia 6019-2669395. UID 286774494
    2) droslizam@redacted / 6019-2669395 / UID 281935885
    3) hroslizam@redacted / 6013-9303568 / UID 289327739
    Please delete MY THREE account and free my phone so I can use it for my new and legit account
    Thank you

    — by W A Roslizam Husain 2 years ago

  • no reason

    — by Fauzan 2 years ago

  • I had to change my personal accounts for some reason so I'm deleting this account and gonna verify with new account.

    — by AMIT KUMAR SWAMI 2 years ago

  • My friend also uses this account and I'm worried if it's misused

    — by Maulana Efendi 2 years ago

  • I would like to delete the account that my phone number 60109459534 is linked too. I would like to use my e-mail(goliath764@redacted) as my proper account and have the phone as 2FA. I cannot do it now with my phone somehow stuck in another account. Please delete the account and free my phone so I can use it for my new and legit account.

    — by Andy Sim 2 years ago

  • First deposit of 700 EUR is on hold and frozen. Have contacted the support team many times, have send all necessary doc copies, but my deposit is still on hold. Cant find any info on the web how to get my deposit safely back to my country account. PLEASE HELP ME TO GET MY DEPOSIT BACK

    — by ROMANAS PUSKARIS 2 years ago

  • i want to delete this 0162864817 account
    because i want to change my other huobi account to this private after it delete

    — by Jun Tay 2 years ago

  • Request to delete account due to verification of KYC failed.

    — by Vanness Loh 2 years ago

  • Hi I have accidentally created two accounts via phone number and email. Now my account registered with my phone number cannot be synced with my email as the systems says the email account already exists. I would like Huobi to delete my email account which is (kenneth9058@redacted). My phone number account is Malaysia 6016-3380117. Thank you

    — by Kenneth Ng Ng Yang 2 years ago

  • Account huobi me ter hack please delete

    — by FIRMAN WIDYA WIGUNA 2 years ago

  • Delete Huobi account, please.

    — by Aleksandr Leontev 2 years ago

  • Good Day, i would like to delete my account on Huobi GLobal , UID:95272779
    Thank You

    — by Robert Pukownik 2 years ago

  • My name is Wang Chao and my UID is 161151771. Please delete my account and data permanently.

    — by WangChao 2 years ago

  • Please delete all my data

    — by Alexander Ivanovich Saykovsky 2 years ago

  • Made an account to test out the website and feel like it's not for me. My UID is 250360264 and I confirm i want to delete my account.

    — by Paulo Alexandre Reis 3 years ago

  • Hello,
    Herewith I kindly request you to delete my verified account UID:248431099 and all my personal information in compliance with GDPR.
    Pavel Solomatov

    — by godwinson 3 years ago

  • Hi, i want to delete my account, i'm not familiar.
    Thank you.

    — by Nasharuddin Abdullah 3 years ago

  • hello there,
    please delete my whole account with all services and all my privat data (including my license and phone number). I am EU resident so Under GDPR.
    thank you very much

    — by Till Benndorf 3 years ago

  • UID: 245041671

    I’d like to delete my Huobi Global account as it is no longer needed. This request is made under the CCPA law, which notes that the penalty for non-compliance includes a $7,500 fine.

    — by David Lu 3 years ago

  • i want to delete my account : "tungpcco@redacted"

    — by Tung Phan 3 years ago

  • Can't watch TV series

    — by Roer Mellow 3 years ago

  • I created account with my email (ollihaicola@redacted) and phone number (+358 44 213 4104). I sent id verifaction on my phone so could you delete my account created with my email so I can bind it to my account which I created with my phone number?

    — by Olli 3 years ago

  • Please delete account completely. I have less than $1USD so you can keep that.

    email: a_lahon@redacted
    Phone: +447968590399

    — by Amit Lahon 3 years ago

  • I would like to delete my houbi account with email address kkwsim@redacted and Phone number 60123792879.

    — by wong kok kien 3 years ago

  • i no trade more in huobi please delete my account

    — by Fabian 3 years ago

  • I want to delete my account because I don't want to exchange crypto. I have installed for pure curiosity. Thank you and please close my account.

    — by Popa Andrei 3 years ago