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- Skip support wait times and emailing back and forth. Get help immediately.
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What users are saying
1. Customer support have been helpful to be fair, but just sending qr code to scan and when I do it remains the same problem of not being able to update latest 9.9.2 software ! Anyone else had/having same issue ?Latest upgrade version make everything worse, app keeps crashing and event on btc piza no receive the rewards and the game can't play.
2. The bonus system incentivizes users to continue using the app despite its flaws, which can be misleading and frustrating etc.The exchange is great, but the app is getting crashed almost every time I want to check my assets balance, and I don't have too much assets so it may be a problem to be loaded (not more than 20).
3. But then I want to buy 50 USDT and the only option I am allowed is to send bank transfer to some guy in Czechoslovakia.. 😄😄 WHAT? Cluttered and weird form of exchange, nothing is transacted automatically, very subjective price quotes... Uninstalled.Trying to update latest software 9.9.2 .
4. Apps Crash everytime I open the App, this are the major issue, I would like to discuss about my issue before 2 years ago but no help at all.No support existing, only bots.
5. Transfer to another exchanger eg Binance is another problem because of network incompatibility.1. The application frequently crashes or freezes during use, causing frustration and loss of progress.
6. My previous rate was 5 but app is crazy to use, web version is preferable.Huobi Global must be great according to it's platform's name, but there's lot of issues they are 1.
7. Wish I could rate it ZERO! Instead of speeding up the app, you keep adding more rubbish daily just to attract new users with promises of awards and gifts.
8. When I click on update, it shows open or uninstall, I uninstalled and reinstalled and still showing same message .
9. Hope some good action on next upgrade or need find other platform.Your app is total rubbish.
10. I have spent over an hour looking for where to convert trx to usdt to no avail, and support is not helping either.
11. I have tried using it multiple times, hoping that the developers would address the issue, but to no avail.
Steps to Troubleshoot & Fix HTX Issues
1. Fix HTX Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart HTX: Restarting the app will resolve most errors.
- Update the HTX App. Here is how:
- On Android goto PlayStore » Search for "HTX" » Open HTX: Buy Crypto & Bitcoin » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for HTX » click "UPDATE".
- Clear HTX: Buy Crypto & Bitcoin app cache: Clearing cached data will force your app to retrieve the latest data directly from HTX servers.
- On Android, goto Settings » Apps » Select "HTX: Buy Crypto & Bitcoin" » click Storage » click "Clear Cache".
- Check HTX app permissions. If any of these permissions required to use your device's features are disenabled, HTX might not work.
- Uninstall and reinstall HTX. If nothing else has worked, completely uninstall HTX then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing HTX not working
2. Fix HTX Server issues & Internet Connection
- Check network connection: An unstable Internet will make HTX be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to HTX not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, HTX may not be able to connect to the Internet when running in the background.
Reported Issues
Здравствуйте. Я хочу удалить все данные с приложения HTX и данные моего паспорта тоже хочу удалить.
Здравствуйте. Меня обманом сюда втянули я не хочу и не могу этим заниматься. Поэтому я очень прошу вас помочь мне удалить все данные с приложения HTX и даже данные паспорта.
I want to delete my account and also may information
Dear sir delete my account I have me Perfect no my problem hxhdybbdnd yjhdbdbdbbdb
Dear sir delete my account I have me Perfect no my problem hxhdybbdnd yjhdbdbdbbdbhdhdb jdhdb dhbe d je d hebdbd
Dear sir delete my account
Dear Parsanal meters
Please delete my account. I‘m not interested in investing or something else in this app. Thanks
I don’t want use anymore sorry
akun saya dipake orang lain
This account delete and I'm open a new fresh new account
I never opt-in for any email subscription. I request the cancellation of all email subscriptions effective immediately.
Ich wollte Account löschen
GOOD DAY Hi I have accidentally created three accounts via phone number and email. Now my account registered with my phone number cannot be synced with my email as the systems says the email account already exists. I would like Huobi to delete my email account which is 1) croslizam@redacted. My phone number account is Malaysia 6019-2669395. UID 286774494 2) droslizam@redacted / 6019-2669395 / UID 281935885 3) hroslizam@redacted / 6013-9303568 / UID 289327739 Please delete MY THREE account and free my phone so I can use it for my new and legit account Thank you
no reason
I had to change my personal accounts for some reason so I'm deleting this account and gonna verify with new account.
My friend also uses this account and I'm worried if it's misused
I would like to delete the account that my phone number 60109459534 is linked too. I would like to use my e-mail(goliath764@redacted) as my proper account and have the phone as 2FA. I cannot do it now with my phone somehow stuck in another account. Please delete the account and free my phone so I can use it for my new and legit account.
First deposit of 700 EUR is on hold and frozen. Have contacted the support team many times, have send all necessary doc copies, but my deposit is still on hold. Cant find any info on the web how to get my deposit safely back to my country account. PLEASE HELP ME TO GET MY DEPOSIT BACK
i want to delete this 0162864817 account because i want to change my other huobi account to this private after it delete
Request to delete account due to verification of KYC failed.
Hi I have accidentally created two accounts via phone number and email. Now my account registered with my phone number cannot be synced with my email as the systems says the email account already exists. I would like Huobi to delete my email account which is (kenneth9058@redacted). My phone number account is Malaysia 6016-3380117. Thank you
Account huobi me ter hack please delete
Delete Huobi account, please.
Good Day, i would like to delete my account on Huobi GLobal , UID:95272779 Thank You
My name is Wang Chao and my UID is 161151771. Please delete my account and data permanently.
Please delete all my data
Made an account to test out the website and feel like it's not for me. My UID is 250360264 and I confirm i want to delete my account.
Hello, Herewith I kindly request you to delete my verified account UID:248431099 and all my personal information in compliance with GDPR. Regards, Pavel Solomatov
Hi, i want to delete my account, i'm not familiar. Thank you.
hello there, please delete my whole account with all services and all my privat data (including my license and phone number). I am EU resident so Under GDPR. thank you very much
UID: 245041671 I’d like to delete my Huobi Global account as it is no longer needed. This request is made under the CCPA law, which notes that the penalty for non-compliance includes a $7,500 fine.
i want to delete my account : "tungpcco@redacted"
Can't watch TV series
I created account with my email (ollihaicola@redacted) and phone number (+358 44 213 4104). I sent id verifaction on my phone so could you delete my account created with my email so I can bind it to my account which I created with my phone number?
Please delete account completely. I have less than $1USD so you can keep that. UID:180262236 email: a_lahon@redacted Phone: +447968590399
I would like to delete my houbi account with email address kkwsim@redacted and Phone number 60123792879.
i no trade more in huobi please delete my account
I want to delete my account because I don't want to exchange crypto. I have installed for pure curiosity. Thank you and please close my account.
