Contact Ridekick Customer Service

Why should I report an Issue with Ridekick?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ValleyMetro to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I don't know what happened as it used to work great, but now I have to go back to texting the number.The app keeps crashing and losing my location, I don't know why if Google maps can keep track of me why can't this app? Well your app can now find my location but doesn't show times.

2. I have gotten to rely on Google maps, always knows where I'm at, I can rely on it for better trip planning and most importantly all I have to do is type in the bus stop number and city, with no problems there is the schedule.The app, once very useful, is now broken and useless.

3. I wouldn't put it past Valley Metro, they're incredibly shady even for a bus company.I have to refresh it 3 or 4 times to get it to show times at all and it no longer gives real time updates on bus arrival so I can't tell when the bus is going to be late or early.

4. Like it doesn't tell you which direction a route is going, only what stop #.

5. And clicking on a bus stop icon doesn't tell which stop it is, only what the route is named.

6. It will probably be conveniently blamed on Corona, but why tell me there is going to be a bus available at the start of a route (16th St & Bethany) when there is none? This app could be much improved if it showed real-time information.

7. And then most times the app doesn't even get that far because it won't load.Tip: To make the location service work, I had to go to my settings and manually give permission for the App to access the phone's location service.

8. Sometimes the bus just doesn't ever show up and the app will tell you that it came and went at the appropriate time even if no bus ever came by.

9. Also could use a on screen widget.Meh I didn't realize it but the app doesn't have live data... So it's not very useful.

10. I stayed at a stop for an hour before I figured it out to have been redirected because of an accident and received a failure to appear for a vet court graduation and I received a warrant.

11. Google Maps already has the bus schedule loaded in it so what's the point of this thing? Don't know live transit times, can't use it to pay or buy passes.

1. Fix Ridekick Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Ridekick: Restarting the app will resolve most errors.
2. Update the Ridekick App. Here is how:
   1. On Android goto PlayStore » Search for "Ridekick" » Open Ridekick » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ridekick » click "UPDATE".
3. Clear Ridekick app cache: Clearing cached data will force your app to retrieve the latest data directly from Ridekick servers.
   1. On Android, goto Settings » Apps » Select "Ridekick" » click Storage » click "Clear Cache".
4. Check Ridekick app permissions. If any of these permissions required to use your device's features are disenabled, Ridekick might not work.
5. Uninstall and reinstall Ridekick. If nothing else has worked, completely uninstall Ridekick then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Ridekick not working

2. Fix Ridekick Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Ridekick be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Ridekick not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Ridekick may not be able to connect to the Internet when running in the background.