Published by UNHCR development team

Report an issue with Emergency Handbook.
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Why should I report an Issue with Emergency Handbook?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of UNHCR development team to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Emergency Handbook image 1 contact Emergency Handbook image 2

Emergency Handbook Customer Insights

Steps to Troubleshoot & Fix Emergency Handbook Issues

1. Fix Emergency Handbook Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Emergency Handbook: Restarting the app will resolve most errors.
  2. Update the Emergency Handbook App. Here is how:
    1. On Android goto PlayStore » Search for "Emergency Handbook" » Open Emergency Handbook » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Emergency Handbook » click "UPDATE".
  3. Clear Emergency Handbook app cache: Clearing cached data will force your app to retrieve the latest data directly from Emergency Handbook servers.
    1. On Android, goto Settings » Apps » Select "Emergency Handbook" » click Storage » click "Clear Cache".
  4. Check Emergency Handbook app permissions. If any of these permissions required to use your device's features are disenabled, Emergency Handbook might not work.
  5. Uninstall and reinstall Emergency Handbook. If nothing else has worked, completely uninstall Emergency Handbook then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Emergency Handbook not working


2. Fix Emergency Handbook Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Emergency Handbook be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Emergency Handbook not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Emergency Handbook may not be able to connect to the Internet when running in the background.

Reported Issues