Contact HearingAssist Customer Service

Why should I report an Issue with HearingAssist?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of UltraDigi Hearing Technology Co., Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Setup and operation is easy, straightforward and gives all of the necessary adjustments needed to customize for individual preferences.I like the fact that I can make these hearing aids applicable to different environments.

2. I asked the customer are these from China and they said they don't know so that's how good they are junk.Not useful at all Will not find the hearing aids even with access to everything.

3. Almost every time, if over several hours, when I want to change the mode or the volume in a mode the app has to recouple to the hearing amplifiers in both ears instead of running in the background and being ready for a change.

4. What causes this?Very difficult to program hearing aids to individual needs.

5. This is how you should have control over your hearing aids.One my HA-802 aids will not connect to the app via Bluetooth.

6. The delay is quite annoying.I had a pair of $4,000.00 hearing aids for a 45 day free trial.

7. The HA-802 with this app is far superior to the $4,000.00 hearing aids.

8. The hearing check can be done with headset but then no way to see the settings or able to export themNot very good, or hearing aid bad.

9. Otherwise it is straight forward and easy to use.This app has immensly simplified my hearing aide experience.

10. I love the hearing test and optimization.

11. Spent 2 hours today and the app just doesn't work I spent an hour on their customer they couldn't do anything.

1. Fix HearingAssist Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HearingAssist: Restarting the app will resolve most errors.
2. Update the HearingAssist App. Here is how:
   1. On Android goto PlayStore » Search for "HearingAssist" » Open HearingAssist » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HearingAssist » click "UPDATE".
3. Clear HearingAssist app cache: Clearing cached data will force your app to retrieve the latest data directly from HearingAssist servers.
   1. On Android, goto Settings » Apps » Select "HearingAssist" » click Storage » click "Clear Cache".
4. Check HearingAssist app permissions. If any of these permissions required to use your device's features are disenabled, HearingAssist might not work.
5. Uninstall and reinstall HearingAssist. If nothing else has worked, completely uninstall HearingAssist then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HearingAssist not working

2. Fix HearingAssist Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HearingAssist be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HearingAssist not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HearingAssist may not be able to connect to the Internet when running in the background.