Contact TruStone Customer Service

Why should I report an Issue with TruStone Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of TruStone Financial to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Use your Member ID to enroll in mobile banking, or log in with your Online Banking credentials.

2. The app utilizes the same bank-level security that protects you when you’re in Online Banking.

3. The TruStone Mobile App allows TruStone Financial members to manage their finances on the go.

4. The app also features a unique 4-digit passcode setting that prevents unauthorized access.

5. Federally insured by NCUA.

6. Equal housing opportunity.

1. That's frustrating.App is accurate and up to date, provides timely information, allows deposits and transfers, and shows account numbers in case you need them to set up auto pays with different sites.

2. Works with biometric authentication also, so I don't need to enter a password when opening it, just touch my finger to the button and it opens right up.Normally works as expected, but today I'm getting errors when updating the balance.

3. I like that it's easy to use, you can chat with professionals, and you can add an account other then that nothing else stands out that much.An ongoing issue for years which seems to have gotten better is failure to update balances and transactions.

4. Tried to delete a transfer scheduled in 3 months but fails with error saying it's in progress and can't delete.Service is hit or miss, I have positive experiences with messaging staff to help me.

5. It just isn't great to have my account locked out on a weekend when no one is around to unlock the account.Doesn't tell you anything about when your stuff expires or your balance.

6. And then it was supposed to be back today but it just disappeared from appNever an issue unless it's me! Always great customer service on the phone when I messed up password.

7. Maybe, you could have a bug report option in app so everyone didn't have to post a negative app review to get a response?Unable to enter new password into app.

8. Trustone forces a password change, then the app locks out my account.

9. I've reinstalled as well.Stuff like paying a cc bill seems to require desktop site.

10. It doesn't, and if you are too close to the payment date, or leave the default date, there is no chance to edit or cancel the transaction once you submit it.

11. I tried to report it to the bank, but that was a less than impressive experience.

1. Fix TruStone Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TruStone: Restarting the app will resolve most errors.
2. Update the TruStone App. Here is how:
   1. On Android goto PlayStore » Search for "TruStone" » Open TruStone Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TruStone » click "UPDATE".
3. Clear TruStone Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from TruStone servers.
   1. On Android, goto Settings » Apps » Select "TruStone Mobile" » click Storage » click "Clear Cache".
4. Check TruStone app permissions. If any of these permissions required to use your device's features are disenabled, TruStone might not work.
5. Uninstall and reinstall TruStone. If nothing else has worked, completely uninstall TruStone then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TruStone not working

2. Fix TruStone Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TruStone be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TruStone not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TruStone may not be able to connect to the Internet when running in the background.