Contact Du Chinese Customer Service

Why should I report an Issue with Du Chinese - Read Mandarin 读中文?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sinamon to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The mobile site works fine but I would love for this to be fixed, there should be no spaces between characters in a paid program.Of all the language learning apps I've tried this has been my favorite! Not only are the stories fun to read, but they are short enough to be consumable even for a beginner.

2. There isn't an overabundance of ads, which is awesome, and the lessons come with native speakers that read the stories you want.This app is great.

3. Also wish there were more free stories 😅.Great app with really pleasant sounding native mandarin speakers reading each story.

4. It is a little pricey, but it's been immensely valuable!This is a great app!! It allows you to see the sentence translation if you tap on it, and if you press and hold a word, you can see that word's definition.

5. It would be great if these worked the same as the #of lessons.With this app learning Chinese doesnt have to be painful! I'm so happy I don't have to constantly look for new content to listen to while I clean.

6. They have a lot of culturally relevant articles using tailored vocabulary and help link with other apps such as HackChinese and Pleco to make a solid suite of applications for learning Mandarin.

7. I love that I can easily translate word by word or sentence by sentence as a read - a more interesting way to learn vocabulary than flashcards.

8. The recordings are pretty good and the options you have during reading are pretty helpful (you can see the word definitions, change recording speed, etc).

9. Only issues I've had so far is that sometimes when you hover over a word to get the definition, it doesn't always show up and just shows the sentence instead.

10. Besides the bug, Du Chinese is one of my favorite learning resources- the articles expose me to a lot of useful words and grammar patterns.

11. I really appreciate the ability to just listen to stories continuously without having to push play when doing dishes.

1. Fix Du Chinese Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Du Chinese: Restarting the app will resolve most errors.
2. Update the Du Chinese App. Here is how:
   1. On Android goto PlayStore » Search for "Du Chinese" » Open Du Chinese - Read Mandarin 读中文 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Du Chinese » click "UPDATE".
3. Clear Du Chinese - Read Mandarin 读中文 app cache: Clearing cached data will force your app to retrieve the latest data directly from Du Chinese servers.
   1. On Android, goto Settings » Apps » Select "Du Chinese - Read Mandarin 读中文" » click Storage » click "Clear Cache".
4. Check Du Chinese app permissions. If any of these permissions required to use your device's features are disenabled, Du Chinese might not work.
5. Uninstall and reinstall Du Chinese. If nothing else has worked, completely uninstall Du Chinese then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Du Chinese not working

2. Fix Du Chinese Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Du Chinese be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Du Chinese not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Du Chinese may not be able to connect to the Internet when running in the background.