Contact Scratch Customer Service

Why should I report an Issue with Scratch?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Scratch Foundation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I hope you'll fix this soon, because I wanna keep using the mobile app! Edit: Well, I guess it makes sense it's for tablets and such, it's a good app then because you'd be using mouse and keyboard anyways!I love Scratch and I think it's an awesome coding platform.

2. Thanks!Besides the things I had made suggestions on the broweser version of Scratch, I only have a complaint that the toolbar bliocks and sprites windows are very tiny, almost impossible to read, and clicking on the zoom buttons only zoom in/out of the code editor.

3. Another thing is to be able to sign in and load all your projects to your deviceI have been using the website version for 1 year and 8 months and it is very easy to use.

4. Like sometimes when I need a specific block but it dosn't have what I'm looking for, that it's much more laggy than the Scratch website and that it's too hard or complecated to make something like WORKING PHYSICS or that layer sorting thingy.

5. Also in the future it would help that if you can upload your project to scratch and/or able to download the file to your computer.

6. It saves me from having to type, and I can focus more on problem solving.Scratch is a great platform overall- but I have one problem.

7. The app is also taking a while to downloadIt's a great app, convenient and fun to mess around while on the go or without access to the website, but it's so dang hard to touch or edit costumes on a phone with my fingers.

8. I've looked into the issue, and have minimized data usage through getting rid of unnessescary music and extraneuos code, but it doesn't seem to work.

9. I've been trying to work on a really big remixed project lately, and it's been working out fine- except I can't save the project after running it.

10. Also when the keyboard pulls up, it makes the project player super small.

11. So bad.I love it! It's really good for beginner coders! And it's also great if you you can't get a real coding software! But there are some downsides.

1. Fix Scratch Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Scratch: Restarting the app will resolve most errors.
2. Update the Scratch App. Here is how:
   1. On Android goto PlayStore » Search for "Scratch" » Open Scratch » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Scratch » click "UPDATE".
3. Clear Scratch app cache: Clearing cached data will force your app to retrieve the latest data directly from Scratch servers.
   1. On Android, goto Settings » Apps » Select "Scratch" » click Storage » click "Clear Cache".
4. Check Scratch app permissions. If any of these permissions required to use your device's features are disenabled, Scratch might not work.
5. Uninstall and reinstall Scratch. If nothing else has worked, completely uninstall Scratch then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Scratch not working

2. Fix Scratch Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Scratch be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Scratch not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Scratch may not be able to connect to the Internet when running in the background.