Contact Scratch Customer Service

Why should I report an Issue with Scratch for MRT?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of XBOT to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Give 1 ratings because I am not able to find sprite button I am only able to draw and click pictures for backdrop and sprite.It is scratch but it crashed 14 times but started 2wice I would have given it 5 but the crashing is soooo annoyingVery nice experience it does not have any ads it's very simple to use and it's just like scratchIt was horrible.

2. I don't know why everyone else is so worked up over not getting pre-made sprites after all the editor does its job great, has no ads, and can load any sb2 file even if it is not made with the mobile editor overall I think it's a great app and one of the best ways to make scratch projects on mobile.There is one problem that they are not giving photos we have to upload photo .

3. 😰😰😰😓😓It is nice but it has a lot of glitches you should try fixing here's an idea instead of putting it on a full screen you can expand the buttons by making it scrollableIt has a few bugs , whenever i put a command it either DOSEN'T WORK (the comand that worked for my teacher) or it just executes the command completely wrong.

4. (Once again , the command that worked for my teacher.)Badest app ever it does not have those features which should be there in a scratch programming language .

5. It is not having the options to change the cat sprite into any other sprite or any other background that's why I am giving it a one starThis is app is very bad.

6. XBOT fix this pleaseVery nice we can practise in the mobile it's a type of game it's very interesting .

7. But good, it's not like scratch function it is another function provided.

8. And I can't understand which photo I have choose because they have given link.

9. For this problem I have given 3 ⭐⭐⭐.

10. It is not scratch at all, I have scratch 2 and it was not like this.

11. It is free download app it is good but for this problems I don't like this app.

1. Fix Scratch Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Scratch: Restarting the app will resolve most errors.
2. Update the Scratch App. Here is how:
   1. On Android goto PlayStore » Search for "Scratch" » Open Scratch for MRT » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Scratch » click "UPDATE".
3. Clear Scratch for MRT app cache: Clearing cached data will force your app to retrieve the latest data directly from Scratch servers.
   1. On Android, goto Settings » Apps » Select "Scratch for MRT" » click Storage » click "Clear Cache".
4. Check Scratch app permissions. If any of these permissions required to use your device's features are disenabled, Scratch might not work.
5. Uninstall and reinstall Scratch. If nothing else has worked, completely uninstall Scratch then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Scratch not working

2. Fix Scratch Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Scratch be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Scratch not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Scratch may not be able to connect to the Internet when running in the background.