Published by Banorte Mobile Team on Jun 26, 2023

Report an issue with Banorte Movil.
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Why should I report an Issue with Banorte Movil?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Banorte Mobile Team to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Banorte Movil

1. The app will notify you of the charges and deposits made to your account. - Enter with a selfie or fingerprint, withdraw cash without the need for a card or send one of your contacts a reference to make the withdrawal at an ATM. - Register accounts or cards, make transfers, pay for your services comfortably from wherever you are. - See notifications and locate ATMs, branches or joint controllers at the moment. - Save time on calls to our Contact Center by scheduling a call from your app for an executive to contact you.

2. Nobody can use your application since only you have the passwords to enter. - We remind you that Banorte will not send you emails, messages or make calls requesting confidential information such as your access codes to Banorte Móvil.

3. With Banorte Móvil you have control of your accounts and cards on your cell phone.

4. Download and activate the application FREE OF CHARGE! - All transactions travel in a protected way, if you lose your cell phone, don't worry!

5. In addition, you can carry out your operations wherever you are with total security. - Check balances, movements and send money from wherever you are.

6. If you already have a Banco en Línea user, you can enter Banorte Móvil with the same access codes.

Banorte Movil Customer Insights

1. Also the ATMs are by far the worst of any bank.It's really good to have face recognition, fingerprint scanner and the power to make electronic transfers without needing the "CLABE"; it works just with the plastic number.

2. Now I'm gonna try with a second try to complete transfer but I'm wondering if the daily limit has been reached.App automatically updated to the latest version and now I can't access to it anymore.

3. We need certainty at 100% in this type of Apps.Maybe it's not the app developer but I hate not being able to make the transfer for the required amount.

4. Pretty serious situation when checking your balance entirely depends on the app, including online banking because of the mobile token.Way too intrusive and complicated.

5. This is not happening in any other bank app I use.This app is not loading and I can't check my balance.

6. Tried resetting password and also does not work.The app is really slow and it always always displays pop ups with repetitive and useless messages.

7. Also the alias for the registered users is supposed to help you get around quickly, instead it's buried, e.g. if you have several accounts with the same name but different alias all you see is the name, so at a glance all the accounts are the same.

8. I feel my finances are securely protected.Just like anyone else, I updated to the latest version and the app is not loading.

9. I tried six times until I was able to transfer a very small amount instead I the complete qtr needed.

10. The interections are full of slow transitions and poor usability Banorte's app will keep asking you for a review, even after creating one.

11. I get the CM message thay says "oh we'll consider your feedback", it's very important yadayada... Yeah rightSometimes this application is quite fast and other moments not really.

Steps to Troubleshoot & Fix Banorte Movil Issues

1. Fix Banorte Movil Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Banorte Movil: Restarting the app will resolve most errors.
  2. Update the Banorte Movil App. Here is how:
    1. On Android goto PlayStore » Search for "Banorte Movil" » Open Banorte Movil » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Banorte Movil » click "UPDATE".
  3. Clear Banorte Movil app cache: Clearing cached data will force your app to retrieve the latest data directly from Banorte Movil servers.
    1. On Android, goto Settings » Apps » Select "Banorte Movil" » click Storage » click "Clear Cache".
  4. Check Banorte Movil app permissions. If any of these permissions required to use your device's features are disenabled, Banorte Movil might not work.
  5. Uninstall and reinstall Banorte Movil. If nothing else has worked, completely uninstall Banorte Movil then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Banorte Movil not working

2. Fix Banorte Movil Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Banorte Movil be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Banorte Movil not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Banorte Movil may not be able to connect to the Internet when running in the background.

Reported Issues

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