Contact Freedom CU Customer Service

Why chat with our AI Freedom CU Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Freedom CU.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. I was told by FCU tech to use my laptop to print from the website but I haven't used my laptop in several years and when I tried I couldn't select the "login" button, it just sat there... although other websites work fine.

2. After most-recent update (appeared for me within 2-3 days of 11/22) the check deposit feature no longer works.

3. Not a fan of the app; needs a complete overhaul.EDIT: Check deposit went back to working, but as of 12/5/22, no longer works.

4. I have to hit the transfer button twice.It's confusing, not sure what the references mean, such as actual balance, available balance and holds.

5. I have an older Android 7.0 phone which is fine for everything I use it for except that I cannot SCREENSHOT MY STATEMENTS to print them while in the app.

6. I think the only thing that may be a bit frustrating is that depending on what other banks you have, sending and receiving transfers could take days.

7. The transfer feature has bugs, sometimes it doesn't work and one hast to do it again.

8. I do not need to see my savings acct or car loan for the week after I make a single transfer into those accts.

9. Ran out of room.I don't like that when I put my code that was sent to me in the box to verify me, it says I put the wrong code in every single time.

10. I was told my only option is to upgrade a PERFECTLY USABLE PHONE!Very reliable and easy to use.

11. From account overview to scheduled transfers and day early direct deposit set up.

1. Fix Freedom CU Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Freedom CU: Restarting the app will resolve most errors.
2. Update the Freedom CU App. Here is how:
   1. On Android goto PlayStore » Search for "Freedom CU" » Open Freedom CU » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Freedom CU » click "UPDATE".
3. Clear Freedom CU app cache: Clearing cached data will force your app to retrieve the latest data directly from Freedom CU servers.
   1. On Android, goto Settings » Apps » Select "Freedom CU" » click Storage » click "Clear Cache".
4. Check Freedom CU app permissions. If any of these permissions required to use your device's features are disenabled, Freedom CU might not work.
5. Uninstall and reinstall Freedom CU. If nothing else has worked, completely uninstall Freedom CU then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Freedom CU not working

2. Fix Freedom CU Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Freedom CU be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Freedom CU not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Freedom CU may not be able to connect to the Internet when running in the background.