Contact Coursera Customer Service

Why should I report an Issue with Coursera: Learn career skills?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Coursera, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I've had to start over already completed work several times now and it is getting really frustrating.Coursera is the worst, do not recommend! I was charged multiple times even though i tried to cancel my account.

2. So I have to open the browser (on my Samsung Fold) to Coursera, copy the assignment link and paste into a new tab, otherwise it just opens the Coursera app again, then request the desktop version in the browser menu, and everything works fine.

3. Logging out and back in doesn't update my progress back to normal🧐I have a zfold 4 my screen is plenty big to be watching video lectures and see diagrams but the app won't let me access some material on mobile.

4. I like courseras programs, but I can't do them away from my computer because of these problemsA lot of courses have content that doesn't work on mobile, even a large screen.

5. It's a hassle, but there's a workaround.Best learning app ever! While I have only audited the classes I have learned so much! Rock History taught me so much about my own city and how it played a part in Music history along with the class I took on Patrick Henry which was SO enlightening.

6. I think Coursera is being incredibly cheap and it's not worth it anymore.Requires a computer for assignments because they're "designed for a larger screen".

7. For example, I completed two lessons for the week of a course I took in the browser.

8. Why even have an app if you won't allow the content to be completed on mobile? I even clicked the "try anyway" button and it just gave me another message telling me I can't access this content.

9. I didn't notice until 3 months of payments had gone through.Just to be clear: this review is for the coursera APP, not the coursera courses themselves.

10. I would complete a week, go back to finish up the next week and the previous week's work is gone without explanation.

11. There's countless articles telling you, if you want to cancel a subscription, go to the " manage subscriptions" tab... And it doesn't exist.

1. Fix Coursera Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Coursera: Restarting the app will resolve most errors.
2. Update the Coursera App. Here is how:
   1. On Android goto PlayStore » Search for "Coursera" » Open Coursera: Learn career skills » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Coursera » click "UPDATE".
3. Clear Coursera: Learn career skills app cache: Clearing cached data will force your app to retrieve the latest data directly from Coursera servers.
   1. On Android, goto Settings » Apps » Select "Coursera: Learn career skills" » click Storage » click "Clear Cache".
4. Check Coursera app permissions. If any of these permissions required to use your device's features are disenabled, Coursera might not work.
5. Uninstall and reinstall Coursera. If nothing else has worked, completely uninstall Coursera then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Coursera not working

2. Fix Coursera Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Coursera be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Coursera not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Coursera may not be able to connect to the Internet when running in the background.