Published by Consumers Credit Union on Dec 10, 2024

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Why should I report an Issue with Consumers Credit Union - MI?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Consumers Credit Union to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Consumers Credit Union Customer Insights

1. Additionally it makes me verify my device every time I try to log in, and if I so much as touch the back button on the phone it kicks me back to the login screen.The app is very user friendly when it works, when it doesn't it's HUGE pain in the butt with all the bugs.

2. Want to transfer money? How about I make it a difficult process by making you scroll around, not able to click or unlock accounts easily, and literally hunt for the button to actually process the transfer.

3. However, while they have added fingerprint login, it stopped working months ago and there has not been an update to fix the issue.

4. I'm on a brand new $1k phone and no other app has crashed except this one.App is bugged that you can't use it to transfer between accounts anymore.

5. The new one seems cluttered, used to be able to simply transfer payment of any amout to loans, now there are multiple steps and if you want to make partial payments it wont let you.

6. The order of accounts in the list changes and most of the account descriptions run out of the allotted space making you guess what account you're actually working with.

7. My fingerprint print works with all my other apps, so it is an issue with this apps code.This app is absolutely horrible.

8. The previous app was decent with a couple of problems mostly related to external credit card accounts.

9. Also it's dumb that the serious checking qualifications require login to check, rather than having a widget to show you if you've made your 12 required monthly transactions.

10. All I'm saying is the app is fine, it works, but it is in no way as convenient as the previous appVery frustrating the old app doesnt direct you in any way, shape or form to the new app.

11. On the Accounts page theres a slideshow available but any attempt to view the next slide is fruitless.

Steps to Troubleshoot & Fix Consumers Credit Union Issues

1. Fix Consumers Credit Union Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Consumers Credit Union: Restarting the app will resolve most errors.
  2. Update the Consumers Credit Union App. Here is how:
    1. On Android goto PlayStore » Search for "Consumers Credit Union" » Open Consumers Credit Union - MI » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Consumers Credit Union » click "UPDATE".
  3. Clear Consumers Credit Union - MI app cache: Clearing cached data will force your app to retrieve the latest data directly from Consumers Credit Union servers.
    1. On Android, goto Settings » Apps » Select "Consumers Credit Union - MI" » click Storage » click "Clear Cache".
  4. Check Consumers Credit Union app permissions. If any of these permissions required to use your device's features are disenabled, Consumers Credit Union might not work.
  5. Uninstall and reinstall Consumers Credit Union. If nothing else has worked, completely uninstall Consumers Credit Union then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Consumers Credit Union not working


2. Fix Consumers Credit Union Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Consumers Credit Union be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Consumers Credit Union not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Consumers Credit Union may not be able to connect to the Internet when running in the background.

Reported Issues