Published by Chabad.org Jewish Apps on May 23, 2024

Report an issue with Shabbat & Holiday Times.
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Why should I report an Issue with Shabbat & Holiday Times?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Chabad.org Jewish Apps to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Shabbat & Holiday Times

1. The Shabbat Times app makes it super easy to get candle lighting times for your city and any location worldwide.

2. If you are experiencing a technical issue, please contact us at appsupport@chabad. org and we will work with you to resolve the issue.

3. We appreciate you not leaving negative feedback.

Shabbat & Holiday Times Customer Insights

1. I like the tree lit candles it's a very good reminder of what we're supposed to be doing.Used to be great, now won't let me do anything unless I grant it GPS access, even though I entered a zip code in the settings.

2. Not very convenient! So disappointed.New update isn't as good as the old version.....problem with fitting all the print on my screen even if I minimise font.

3. It's very helpful as far as I'm concerned.Thank you! I actually loved the app but uninstalled the app after 2 years, as I found I really wish to have reminder options and saw other apps do have it.

4. Also, the font size / line spacing makes it so the date is not fully visible most of the time.Stopped working since update.

5. Plus it'll be nice to have backgrounds with the celebration.. 👌Love that I get an automatic notice in my phone prior to candle lighting time.

6. Starts searching but a message appears below on screen saying 401 Unauthorized access, same if I add another city.

7. Not sure if that's the app's fault it Google'sHuawei mate 20 pro, nice app, but it's not updating with my Google calendar.

8. It would be a 5 star review if there were more settings options, such as a setting for alerts management.

9. I do wish the developers would somehow integrate homepage widgets to always have the times shown.This app was fantastic until 1Feb2019.

10. Will now use another app after years of the old version.Liked until update won't use now.

11. Still having issues but updated rsting based on very quick response 😊.

Steps to Troubleshoot & Fix Shabbat & Holiday Times Issues

1. Fix Shabbat & Holiday Times Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Shabbat & Holiday Times: Restarting the app will resolve most errors.
  2. Update the Shabbat & Holiday Times App. Here is how:
    1. On Android goto PlayStore » Search for "Shabbat & Holiday Times" » Open Shabbat & Holiday Times » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Shabbat & Holiday Times » click "UPDATE".
  3. Clear Shabbat & Holiday Times app cache: Clearing cached data will force your app to retrieve the latest data directly from Shabbat & Holiday Times servers.
    1. On Android, goto Settings » Apps » Select "Shabbat & Holiday Times" » click Storage » click "Clear Cache".
  4. Check Shabbat & Holiday Times app permissions. If any of these permissions required to use your device's features are disenabled, Shabbat & Holiday Times might not work.
  5. Uninstall and reinstall Shabbat & Holiday Times. If nothing else has worked, completely uninstall Shabbat & Holiday Times then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Shabbat & Holiday Times not working


2. Fix Shabbat & Holiday Times Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Shabbat & Holiday Times be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Shabbat & Holiday Times not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Shabbat & Holiday Times may not be able to connect to the Internet when running in the background.

Reported Issues