Contact ASCVD Risk Estimator Plus Customer Service

Why should I report an Issue with ASCVD Risk Estimator Plus?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of American College of Cardiology Foundation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Advice from the app is derived from the 2019 ACC/AHA Guideline on the Primary Prevention of Cardiovascular Disease, the 2018 ACC/AHA et. al Guideline on the Management of Blood Cholesterol, the 2017 ACC/AHA et. al Guideline on High Blood Pressure in Adults, the 2013 ACC/AHA Guideline on the Assessment of Cardiovascular Risk, and the 2016 Million Hearts Longitudinal ASCVD Risk Assessment Tool user guide.

2. The updated ASCVD Risk Estimator Plus uses up to date science and user feedback to help a clinician and patient build a customized risk lowering plan by estimating and monitoring change in 10-year ASCVD risk.

3. They are not meant to represent the only or best course of care, or replace clinical judgment.

4. The information and recommendations in this app are meant to support clinical decision making.

5. Therapeutic options should be determined after discussion between the patient and their care provider.

1. Easy usevery useful and practicalI have just calculated the same risk in heart disease calculator and got 6.5% risk, so I am not sure which is which especially on the basis of evidence based medicine, nevertheless I am trusting ACC (American College of Cardiology)excellent app.

2. It makes clinical decisions making about staying therapy more straightforward and some patients enjoy seeing theur numbers.

3. I like the part that emails the result adding more detailed patient education with continuing it being up to date woukd be greatThe app is useless.

4. However, there is this REALLY annoying aspect of the app where when you scroll - especially when your thumb is over a selectable item such as race - it clicks and changes your previous selection.

5. It does not allow calculation for patients older than 59.rubbish app, it always give more than 35% for whatever value it has, everyone is high riskVery informative.

6. If the app developers fix that it would be a 10/10 app.helpful! wish there were checkboxes for "risk enhancers", specifically HIV.

7. otherwise, it's great!Great app thanks a lot very helpful for patients.

8. It makes navigating the app really difficult at times.

9. I love having this app.

10. If those were there, I'd make it a 5 star rating.

1. Fix ASCVD Risk Estimator Plus Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ASCVD Risk Estimator Plus: Restarting the app will resolve most errors.
2. Update the ASCVD Risk Estimator Plus App. Here is how:
   1. On Android goto PlayStore » Search for "ASCVD Risk Estimator Plus" » Open ASCVD Risk Estimator Plus » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ASCVD Risk Estimator Plus » click "UPDATE".
3. Clear ASCVD Risk Estimator Plus app cache: Clearing cached data will force your app to retrieve the latest data directly from ASCVD Risk Estimator Plus servers.
   1. On Android, goto Settings » Apps » Select "ASCVD Risk Estimator Plus" » click Storage » click "Clear Cache".
4. Check ASCVD Risk Estimator Plus app permissions. If any of these permissions required to use your device's features are disenabled, ASCVD Risk Estimator Plus might not work.
5. Uninstall and reinstall ASCVD Risk Estimator Plus. If nothing else has worked, completely uninstall ASCVD Risk Estimator Plus then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ASCVD Risk Estimator Plus not working

2. Fix ASCVD Risk Estimator Plus Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ASCVD Risk Estimator Plus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ASCVD Risk Estimator Plus not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ASCVD Risk Estimator Plus may not be able to connect to the Internet when running in the background.