Published by American College of Cardiology Foundation on Jan 8, 2024

contact CardioSmart Heart Explorer Chat with our AI-based CardioSmart Heart Explorer Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with CardioSmart Heart Explorer?



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Why chat with our AI CardioSmart Heart Explorer Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of CardioSmart Heart Explorer.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. But after seeing all the features it offers, I gave it a well-deserved 5.Great app to get the heart basics down, also love the continual addition to the media gallery! Some considerations for the designer are to maybe keep the labels on screen as you rotate the 3d model because they diseappear, also have an option to keep the animated motion going as you rotate the heart as well because right it stops.

2. Great Graphics but continually crashes after a second on Samsung Galaxy S6 running Android 7.0This is awesome app I have never seen ,it is Very useful to the students who were studying in medical fieldIt doesn't work.

3. Thank you!Excellent graphics and explanations of heart disease and functioning.too many crashes when selecting various options.

4. Always freezes and asks to close the appMy impressions: View 3-D models in this app every night and think during that time about the genius of the God.Use this for teaching patients and students.

5. I just wish that it was transferable to the SD card, since limited ROM space is an issue in some of the larger tablets.

6. Waste of time and space!APP will not run.

7. Thank you for providing it freely.

8. That is why I initially gave the app 4 stars.

9. This is an awesome app.

10. Truly informative and very helpful.

11. Incredibly resourceExcellent visual compliment to help explain to patients their new diagnoses and plan of care.

Steps to Troubleshoot & Fix CardioSmart Heart Explorer Issues

1. Fix CardioSmart Heart Explorer Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart CardioSmart Heart Explorer: Restarting the app will resolve most errors.
  2. Update the CardioSmart Heart Explorer App. Here is how:
    1. On Android goto PlayStore » Search for "CardioSmart Heart Explorer" » Open CardioSmart Heart Explorer » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CardioSmart Heart Explorer » click "UPDATE".
  3. Clear CardioSmart Heart Explorer app cache: Clearing cached data will force your app to retrieve the latest data directly from CardioSmart Heart Explorer servers.
    1. On Android, goto Settings » Apps » Select "CardioSmart Heart Explorer" » click Storage » click "Clear Cache".
  4. Check CardioSmart Heart Explorer app permissions. If any of these permissions required to use your device's features are disenabled, CardioSmart Heart Explorer might not work.
  5. Uninstall and reinstall CardioSmart Heart Explorer. If nothing else has worked, completely uninstall CardioSmart Heart Explorer then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing CardioSmart Heart Explorer not working


2. Fix CardioSmart Heart Explorer Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make CardioSmart Heart Explorer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to CardioSmart Heart Explorer not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, CardioSmart Heart Explorer may not be able to connect to the Internet when running in the background.

Reported Issues

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