Published by American College of Cardiology Foundation on Jan 8, 2024

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Why should I report an Issue with CardioSmart Heart Explorer?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of American College of Cardiology Foundation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact CardioSmart Heart Explorer image 1 contact CardioSmart Heart Explorer image 2

About CardioSmart Heart Explorer

1. Double-tap to return each image to the anterior beating view. - Also from the main menu, additional layers of anterior and cross-sectional cardiac views are readily available to swipe through to highlight normal and pathological functions in easy-to-understand, high-resolution, 3-D, and 2-D graphics. - Choose additional cardiac patient education animations and interactive media from within the media gallery.

2. The app’s high-resolution cardiac graphics and animations have been optimized for the iPad, and are also available for iPhone and iPod touch. - From the main menu, quickly explore the structure of an animated 3-D beating heart by swiping up or down through 9 basic layers of rotatable cardiac anatomy.

3. This app is compatible with Android Phones and Tablets. - With CardioSmart Heart Explorer, you can review and discuss common heart problems and treatment options with your patients and their caregivers.

4. The American College of Cardiology’s CardioSmart Heart Explorer app is designed to enhance the clinician/patient relationship at the point of care.

5. Drag from left to right to rotate each image from an anterior to posterior view.

6. A scrollable list of helpful explanatory animations and interactive displays are accessible via the media gallery button.

CardioSmart Heart Explorer Customer Insights

1. But after seeing all the features it offers, I gave it a well-deserved 5.Great app to get the heart basics down, also love the continual addition to the media gallery! Some considerations for the designer are to maybe keep the labels on screen as you rotate the 3d model because they diseappear, also have an option to keep the animated motion going as you rotate the heart as well because right it stops.

2. Great Graphics but continually crashes after a second on Samsung Galaxy S6 running Android 7.0This is awesome app I have never seen ,it is Very useful to the students who were studying in medical fieldIt doesn't work.

3. Thank you!Excellent graphics and explanations of heart disease and functioning.too many crashes when selecting various options.

4. Always freezes and asks to close the appMy impressions: View 3-D models in this app every night and think during that time about the genius of the God.Use this for teaching patients and students.

5. I just wish that it was transferable to the SD card, since limited ROM space is an issue in some of the larger tablets.

6. Waste of time and space!APP will not run.

7. Thank you for providing it freely.

8. That is why I initially gave the app 4 stars.

9. This is an awesome app.

10. Truly informative and very helpful.

11. Incredibly resourceExcellent visual compliment to help explain to patients their new diagnoses and plan of care.

Steps to Troubleshoot & Fix CardioSmart Heart Explorer Issues

1. Fix CardioSmart Heart Explorer Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart CardioSmart Heart Explorer: Restarting the app will resolve most errors.
  2. Update the CardioSmart Heart Explorer App. Here is how:
    1. On Android goto PlayStore » Search for "CardioSmart Heart Explorer" » Open CardioSmart Heart Explorer » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CardioSmart Heart Explorer » click "UPDATE".
  3. Clear CardioSmart Heart Explorer app cache: Clearing cached data will force your app to retrieve the latest data directly from CardioSmart Heart Explorer servers.
    1. On Android, goto Settings » Apps » Select "CardioSmart Heart Explorer" » click Storage » click "Clear Cache".
  4. Check CardioSmart Heart Explorer app permissions. If any of these permissions required to use your device's features are disenabled, CardioSmart Heart Explorer might not work.
  5. Uninstall and reinstall CardioSmart Heart Explorer. If nothing else has worked, completely uninstall CardioSmart Heart Explorer then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing CardioSmart Heart Explorer not working


2. Fix CardioSmart Heart Explorer Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make CardioSmart Heart Explorer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to CardioSmart Heart Explorer not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, CardioSmart Heart Explorer may not be able to connect to the Internet when running in the background.

Reported Issues