Contact Spark NZ Customer Service

Why should I report an Issue with Spark NZ?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Spark New Zealand Trading Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Manage all your mobile, broadband and wearable plans as well as family and shared data accounts in one place – easily top up, pay bills, add data and minutes, change plans, and more.

2. The new Spark App has been completely rebuilt from the ground up to put everything you need right at your fingertips.

3. Know what you need and when you’re going to need it with a quick tap.

4. Clear graphics and navigation make it simple to find what you’re after.

5. And check out your habits with usage history by the hour, day or month.

6. Pay the way that works for you – with internet banking or one of your cards stored in app.

7. Like to keep up with what’s going on?

8. We bring you a selection of the latest and greatest, whether that’s music, movies, sport, the latest tech, helpful tips, great offers, and more.

1. TERRIBLE SERVICE!! I do not recommend 😐This app keeps signing me out! And when I try to log in, it doesn't recognise my password! I've had to use the "Forgot Password option so many times, that it is really frustrating! You'd think that with the amount of money Spark rips off from people, they'd try and fix a small thing such as this app.

2. no way the online experience allows it, no way to talk to a real person, app doesnt recognise me, and no response from Chat so have to drive 150km to nearest store! UPDATE following Spark NZ response.

3. but so is the call center and even face to face in store doesn't sort the issues so maybe Spark itself is the problem.

4. This app is the worse out of all the apps I have ever used.awful. bought the 3 month prepaid for visitors but trying to keep number for extended stay is impossible.

5. Bloody useless.never able to speak to anyone, if you go into a shop they say it has to be done on line or via phone but to speak to anyone by phone is impossible it's all automated and the app is terrible to navigate.

6. The most recent example being most egregios when i have needed a big data boost urgently but have been unable to access the shop.

7. P.S I'm now up to 5 attempts over several months to fix the initial problem (and its still not fixed)Have had terrible experiences trying to purchase data from this app.

8. I bought the Spotify 50% subscription and slid the slider button to confirm/pay - and immediately after it went back to the same slider confirmation button, as if I hadn't just paid.

9. Eventually was able to add account details but still can't see the products showing which means I can't check why the internet isn't working.

10. Sort it out!How does a billion dollar company have an app as bad and non-user-friendly as this? The layout and navigation is confusing and makes no sense.

11. Obviously you didn't read it because you are directing me to the same website and phone number that is the source of my bad review.

1. Fix Spark NZ Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Spark NZ: Restarting the app will resolve most errors.
2. Update the Spark NZ App. Here is how:
   1. On Android goto PlayStore » Search for "Spark NZ" » Open Spark NZ » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Spark NZ » click "UPDATE".
3. Clear Spark NZ app cache: Clearing cached data will force your app to retrieve the latest data directly from Spark NZ servers.
   1. On Android, goto Settings » Apps » Select "Spark NZ" » click Storage » click "Clear Cache".
4. Check Spark NZ app permissions. If any of these permissions required to use your device's features are disenabled, Spark NZ might not work.
5. Uninstall and reinstall Spark NZ. If nothing else has worked, completely uninstall Spark NZ then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Spark NZ not working

2. Fix Spark NZ Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Spark NZ be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Spark NZ not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Spark NZ may not be able to connect to the Internet when running in the background.