Contact Thingy Customer Service

Why should I report an Issue with Thingy:52?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Nordic Semiconductor ASA to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Thingy can be flashed with custom firmware, just like any other development kit from Nordic Semiconductor.

2. Nordic Thingy:52 is a compact, power-optimized, multi-sensor device built around the nRF52832 Bluetooth® 5 SoC from Nordic Semiconductor.

3. The Thingy firmware package contains comprehensive documentation, so you can easily customize it to your own needs.

4. The Thingy:52 app is designed to work with the Nordic Thingy:52™ devices.

5. Additionally, we provide an Android Library on GitHub for your Android development needs.

6. Capture, view, and interact with the sensor data acquired from your Thingy:52.

7. Thanks to its simple Bluetooth API and IFTTT™ integration, the possibilities are endless!

8. These libraries are made exclusively for Thingy, to ensure that mobile development are as smooth as possible!

1. The app overall works pretty good, but I am having issues with the ifttt/cloud, I am unable to paste or write my key to use that featureKeeps crashing for Samsung Galaxy Tab s4 wasn't able to use at allCan't find my Thingy ☹️Very intuitiveCool you!Cannot connect using Samsung Note 8, Scan sees nothing even though I can scan tag with NFC fine, and can see it in Bluetooth settings and connect to it with nRF Connect just fine.

2. I am happy to beta test if you email ReanimationXP at gmail.There are only 3 cloud events such as temperature ,pressure and button state .we need additional cloud events such as humidity,co2 and color intensity.

3. I turned the thingy off and on again and it now seems to be working....except that it keeps asking me if I want to update the firmware to 2.2.0. When I select confirm, the app crashes.Great app as Nordic's usually do.

4. Initially the device wouldn't pair with my tablet.

5. Please help.

1. Fix Thingy Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Thingy: Restarting the app will resolve most errors.
2. Update the Thingy App. Here is how:
   1. On Android goto PlayStore » Search for "Thingy" » Open Thingy:52 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Thingy » click "UPDATE".
3. Clear Thingy:52 app cache: Clearing cached data will force your app to retrieve the latest data directly from Thingy servers.
   1. On Android, goto Settings » Apps » Select "Thingy:52" » click Storage » click "Clear Cache".
4. Check Thingy app permissions. If any of these permissions required to use your device's features are disenabled, Thingy might not work.
5. Uninstall and reinstall Thingy. If nothing else has worked, completely uninstall Thingy then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Thingy not working

2. Fix Thingy Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Thingy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Thingy not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Thingy may not be able to connect to the Internet when running in the background.