Contact Sync Customer Service

Why should I report an Issue with Sync for NHK Easy News?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Kelbi to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Sync for NHK Easy News is a free and simple app for reading Japanese news articles from NHK News Web Easy.

2. The articles are a great resource for learning upper-beginner to intermediate level Japanese using real-world content.

3. I made this app as a side project to practice Japanese during my commute.

4. It will always remain free as an educational tool.

5. If you encounter any issues feel free to reach out.

1. I still wouldn't mind optional ads or some way to donate! This is one of my all-time favorite learning apps for sure.The perfect reader! I tried many but the in built translation and individual furigana visibility toggle is ideal.

2. Great app that worked fine on my old LG phone but now I get a "not connected to wifi" message (wifi is on) when I try to use it on my Pixel 5.Simply an amazing app for Japanese learners, and I'd say it's dang near indispensable.

3. Highly recommended!The layout of this app is perfect and I only wish they would make another version for the full NHK/normal Japanese news.Love it! No ads, simple, light resource.

4. Great work!An ad-free reader for reading NHK News on easy mode.

5. EDIT: The dev added an option to cap the number of articles the app syncs, so now I truly have no criticisms.

6. Settings are easy to tweak & does what it says on the tin without bloat.

7. I will appreciate if there's highlight word features based by JLPT levels.

8. The developer even fixed a bug in the dark theme after I mentioned it.

1. Fix Sync Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sync: Restarting the app will resolve most errors.
2. Update the Sync App. Here is how:
   1. On Android goto PlayStore » Search for "Sync" » Open Sync for NHK Easy News » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sync » click "UPDATE".
3. Clear Sync for NHK Easy News app cache: Clearing cached data will force your app to retrieve the latest data directly from Sync servers.
   1. On Android, goto Settings » Apps » Select "Sync for NHK Easy News" » click Storage » click "Clear Cache".
4. Check Sync app permissions. If any of these permissions required to use your device's features are disenabled, Sync might not work.
5. Uninstall and reinstall Sync. If nothing else has worked, completely uninstall Sync then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sync not working

2. Fix Sync Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sync be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sync not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sync may not be able to connect to the Internet when running in the background.