Published by CLcosmos Ltd.

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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Easy Japanese

1. "Easy Japanese" is a program of Japanese language lessons produced by Japan's public broadcaster, NHK WORLD RADIO JAPAN.

2. You can learn basic grammar and useful expressions through lessons designed in audio-drama style which is updated every week.

3. You can download audio and texts for the lessons free of charge.

4. The lessons are offered in 17 languages.

5. Please select the language of your choice, and start learning!

Easy Japanese Customer Insights

1. I can access the lessons by going to teach us, teacher and going to lesson part of each one.Whenever i press list of lessons it freezes, will rate five star if this can be fixed:/It freeze when i press the list of lession.

2. Why? And it happened after update...⭕UPDATE: Note the app won't open... It keeps closing on me 😥😥⭕ 🌟 🌟UPDATE: ~ah, thank you so much for adding the videos back!! Now this is a 5 star app!! ありがとうございます!! 🌟🌟 I liked the videos and how easy it was to play audio.

3. Can you do anything to help? Thanks in advance!Can't access the app lessons list because it freezes.

4. Ganbattekudasai!SAD! It was great before the update! Bring it back!! It just force quits and I can't use it! 😭😭I can see only three lessons 35,36,37... Only it... Nothing else.

5. Have since tried many times to get in, but wind up staring at The White Screen of Death until my phone tells me the app is not responding.

6. 良いアプリI want to love this app, but cannot access it.

7. Force closes, and I can't access it at all.

8. The first time, it asked for my language, then nothing else.

9. Uninstalling for now.I have same Teresa McMurrin problems .

10. Please put back to previous version pls!!!The app only crashes.

Steps to Troubleshoot & Fix Easy Japanese Issues

1. Fix Easy Japanese Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Easy Japanese: Restarting the app will resolve most errors.
  2. Update the Easy Japanese App. Here is how:
    1. On Android goto PlayStore » Search for "Easy Japanese" » Open Easy Japanese » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Easy Japanese » click "UPDATE".
  3. Clear Easy Japanese app cache: Clearing cached data will force your app to retrieve the latest data directly from Easy Japanese servers.
    1. On Android, goto Settings » Apps » Select "Easy Japanese" » click Storage » click "Clear Cache".
  4. Check Easy Japanese app permissions. If any of these permissions required to use your device's features are disenabled, Easy Japanese might not work.
  5. Uninstall and reinstall Easy Japanese. If nothing else has worked, completely uninstall Easy Japanese then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Easy Japanese not working


2. Fix Easy Japanese Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Easy Japanese be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Easy Japanese not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Easy Japanese may not be able to connect to the Internet when running in the background.

Reported Issues