Contact Best Trace Customer Service

Why should I report an Issue with Best Trace?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of 北京天特信科技有限公司 to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. We support viewing your current Android device's network connection information and has a widget to help you see it at any time. IPIP. net focus on location-related data reduction and release, is committed to becoming the location datas more accuracy and precision. Our main products--IPIP. net function is for city-level geographic data marked based on BGP/ASN datas, that accuracy is much higher than other products.

2. Best Trace is a visualization tool that can help network operators, internet companies's development and operations teams and technology enthusiasts to view network path's detail information, it also can help them resolve the needs that they want to fix the problems of the network. It is based on our(IPIP. net) own needs and customers, combined with our IP geolocation database, then we created it.

3. Our customers existed in all types of internet companies, most in the advertising, security, E-commerce, entertainment industry, as well as CDN, DNS, VPN, and other network productivity tools.

1. I'm clearly doing something wrong, but it should be more clear what needs to be done.Only one dot in every IP result, iOS version works normally with both maps.Can't trace ipv6? Always shows sigh error.Cannot trace IPv6 address?visual map不知道为什么没法用，但是总的来说还是比play上其他的traceroute强。非中文语言下无法正常工作不得不说，这是一款非常实用的路由追踪软件！地图显示不出来 怎么回事real perfect toolsسلام.عااالیه.عالی,درود بر مردان اسیایی.

2. I just get a text list of nodes, like trace route (8).

1. Fix Best Trace Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Best Trace: Restarting the app will resolve most errors.
2. Update the Best Trace App. Here is how:
   1. On Android goto PlayStore » Search for "Best Trace" » Open Best Trace » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Best Trace » click "UPDATE".
3. Clear Best Trace app cache: Clearing cached data will force your app to retrieve the latest data directly from Best Trace servers.
   1. On Android, goto Settings » Apps » Select "Best Trace" » click Storage » click "Clear Cache".
4. Check Best Trace app permissions. If any of these permissions required to use your device's features are disenabled, Best Trace might not work.
5. Uninstall and reinstall Best Trace. If nothing else has worked, completely uninstall Best Trace then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Best Trace not working

2. Fix Best Trace Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Best Trace be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Best Trace not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Best Trace may not be able to connect to the Internet when running in the background.