Contact TracePing Customer Service

Why should I report an Issue with TracePing?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Inflim to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. keeps crashing and sending error logs even when pinging googleApp is very good, but I can't understand why ping loss showing in all ip.didnt work with error about trace.

2. could have shown at least ips of first few hopsGreat app thank you so very much love itIn Android tv too.For some reason the phone always reports the first ping back being dropped.

3. The Map function while working does not use accurate GeoIP info, consequently it was telling me Virgin's mail servers are in London, when they are not.Used to get IP from domain but not trace on sgs3 unrooted.

4. No other ping app has this problem.Seems to drop the first few packets no matter what connection I'm on.

5. But the trace function is badly broken: it misses the first response EVERY time, from EVERY hop.

6. Trace route plus customizable constant ping.Sooo close.

7. Now on Samsung galaxy s5 android 5.0 unrooted it is working just great, thanks.

8. I use ping tracer on my windows machine and this is similar enough to get the job done.

9. Subsequent pings get through without any difficulty, so this would suggest an issue with the program itself, rather than the network.

10. Not exactly useful for what the tool is used for.doesnt work.

11. Simple and effective.

1. Fix TracePing Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TracePing: Restarting the app will resolve most errors.
2. Update the TracePing App. Here is how:
   1. On Android goto PlayStore » Search for "TracePing" » Open TracePing » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TracePing » click "UPDATE".
3. Clear TracePing app cache: Clearing cached data will force your app to retrieve the latest data directly from TracePing servers.
   1. On Android, goto Settings » Apps » Select "TracePing" » click Storage » click "Clear Cache".
4. Check TracePing app permissions. If any of these permissions required to use your device's features are disenabled, TracePing might not work.
5. Uninstall and reinstall TracePing. If nothing else has worked, completely uninstall TracePing then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TracePing not working

2. Fix TracePing Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TracePing be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TracePing not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TracePing may not be able to connect to the Internet when running in the background.