Contact Mi Movistar Colombia Customer Service

Why should I report an Issue with Mi Movistar Colombia?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Movistar Colombia to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Compra paquetes adicionales, conoce el valor a pagar y tu fecha de corte. - Consulta hasta tus 6 últimas facturas, descarga y realiza el pago desde la aplicación para tus productos móviles, tenemos tutoriales para ayudarte a conocer mejor tu factura. - Programa tus pagos con cobro a tu Tarjeta de Crédito. - Conoce la información y características de tu plan. - Contrata tus Servicios Premium: Amazon, Netflix, Disney+ o Star+ . - Consulta, Descarga y Paga tu factura desde la aplicación, contamos con tutoriales para ayudarte en el proceso. - Controla desde la comodidad de tu celular tu red Wifi para que cambies contraseña, veas dispositivos conectados, hagas test de velocidad y mucho más.

2. La nueva App Mi Movistar te acerca a toda la información que necesitas de tus productos móviles y hogar Movistar. - Realiza recargas en línea y recibe siempre promociones por hacerlo desde la App. - Elige y compra tus paquetes con beneficios exclusivos. - Consulta todos los servicios que tenemos para ti como: cambio de plan, renovación y reposición de teléfono, familia y amigos, 5X1, pasa gigas - pide gigas y más.

3. ATENCIÓN AL CLIENTE - Resuelve tus consultas a través de nuestro Guiabot, tu asistente virtual de Movistar, que está 24/7 disponible para ti. comprado con Movistar a domicilio - Y, si lo necesitas, encuentra el Centro de Experiencia Movistar más cercano a tu ubicación. Mi vida, Mi Movistar.

4. OFERTAS EXCLUSIVAS PARA TI - Encuentra promociones exclusivas en la nueva sección “Ofertas”: con ofertas, promociones, productos y servicios Movistar seleccionados para ti.

5. Si quieres comprar un servicio de Internet para tu hogar lo puedes hacer muy fácil en tu App Mi Movistar, tenemos un portal público para que conozcas toda la oferta de Movistar sin necesidad de registros en la aplicación.

6. También desarrollamos opciones de autogestión y ayuda para soporte de Internet, TV y Línea Fija. - Contrata y activa tus Servicios Premium: Amazon, Netflix, Disney+ o Star+ .

7. Descarga la nueva App Mi Movistar y gestiona más fácil todos tus productos y servicios.

8. POSPAGO - Consulta el consumo de tus datos, voz y SMS de tu línea móvil, y conoce el detalle ingresando a tus consumos.

9. Descarga ya la nueva App Mi Movistar para gestionar todos tus productos Movistar desde tu celular.

1. Bottom line: the app is frustrating, just the way the company makes its products and process.Slow af, annoying pop-up adds!!!, with every update, I need to log back in again, constant errors when loading parts of the app or bad gateway errors when trying to pay, even though my bank account shows the transaction, the app still says I need to make the payment, garbage app, people from Movistar can't even afford decent mobile apps.Some of their "special offers"( e.g. 10gb / 30 days) do not work.

2. The buttons and other content at the bottom of the "account", "attention", and "support" are blocked by the bottom navigation bar, and it's not possible to scroll down.Doesn't always work, like right now, no way to access home internet, in order to pay the bill, which is a struggle EVERY month, and this is a communications company.

3. Thank you Movistar Colombia!!!!Can't even log in with my phone number because the app has an error and the login page is missing the 'enter' or 'go' to continue.

4. Also the pop up ads in-app are excessive.Terrible. Trying unsuccesfully to "activate data sharing" in order to share my mobile data plan, and it's absolutely impossible to do it.

5. I´ll hope that fix it in the futureReally great service here in Colombia, I enjoy using it and admire the development and developers for having such a fine and smooth running application.

6. In the end, the same: no positive answer, no options.Everytime I need to find information about a new product or service, it takes me about half an hour of juggling between menus.

7. We'll put a man on Mars before they ever generate enough enthusiasm to get this fixed.It very terrible any option in services dont work, error error error.

8. Furthermore they spam you with ad sms and notifications.It works fine to check my bill.

9. I've never see a company work this hard to make it extremely difficult to pay the bill.

10. I have called to *611, and the answer is "to scale the request" ... Number of request, blah, blah ... Nice attention, but no effective results.

11. They've made it so that it's easy to accidentally click 'ok' on those ads, which will cause your phone bill to increase.

1. Fix Mi Movistar Colombia Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Mi Movistar Colombia: Restarting the app will resolve most errors.
2. Update the Mi Movistar Colombia App. Here is how:
   1. On Android goto PlayStore » Search for "Mi Movistar Colombia" » Open Mi Movistar Colombia » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mi Movistar Colombia » click "UPDATE".
3. Clear Mi Movistar Colombia app cache: Clearing cached data will force your app to retrieve the latest data directly from Mi Movistar Colombia servers.
   1. On Android, goto Settings » Apps » Select "Mi Movistar Colombia" » click Storage » click "Clear Cache".
4. Check Mi Movistar Colombia app permissions. If any of these permissions required to use your device's features are disenabled, Mi Movistar Colombia might not work.
5. Uninstall and reinstall Mi Movistar Colombia. If nothing else has worked, completely uninstall Mi Movistar Colombia then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Mi Movistar Colombia not working

2. Fix Mi Movistar Colombia Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Mi Movistar Colombia be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Mi Movistar Colombia not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Mi Movistar Colombia may not be able to connect to the Internet when running in the background.