Contact Refresh Rate Customer Service

Why should I report an Issue with Refresh Rate?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of bytearray.mobi to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Automatic display mode matching to video frame rate for Nvidia Shield TV.

2. Additionally allows set app startup display mode, manual mode switching via OSD and HDMI CEC remote support.

1. But I'm sure it'll get there.. Make a paid version and we'll support this.. keep it up..Thank goodness for this amazing app! After running Nvidia Shield TV on a 10-year old TV that worked just fine, I upgraded to a 2021 Vizio P-Series Quantum X TV, and I got all kinds of micro judders because of frame rate mismatches between video content and the TV (most US shows with 23.976 fps, but some European shows like Peaky Blinders with 25 fps, and the Shield TV defaulting to 60fps).

2. Few minor things like having to set Netflix to 23.967 in order to avoid the videos starting with lagged video and the fact HDCP fails on Amazon so have to click the video again to play, but it's pretty minor compared to the upside of having the right refresh rate for the videos (and means by TV automatically seems to switch to the HDR profile too).

3. I don't think it's a bug with this app, but something in the copy protection in iPlayer.Unexpected benefit of having this app on the NVidia Shield is that it also allows you to program a couple more remote commands.

4. It is especially useful in the Netflix app, which has content that plays in 23.976 fps, 24 fps, 25 fps, and 29.97 fps.successfully reproduced the "home" button feature of my Shield on my universal IR remote which controls the Shield via TV's CEC.

5. NVIDIA should really work on making this a native feature of the SHIELD experience when they get around to updating it to android 11, then hopefully this app won't be needed.

6. Great work!This is a must have app (period).! I'm so happy someone took the time to develop it and accomplished something that Nvidia's been ignoring so many years.

7. I recently upgraded to a Vizio PQX TV and it does not handle judder well at all when it's 24Hz content VIA 60Hz from the shield, I would have had to stop using the shield or return the TV and get different one that handles this better.

8. If I want to watch the program I'll brute force it, sometimes I give up.Accidentally set an app shortcut for the down button on the remote control, now the app shortcut won't clear and it won't stop launching Disney+ every time I hit the down button.

9. Having to manually adjust the frame rate settings in the Shield TV would be nuts.

10. I tried Nvidia's beta feature for framerate matching and it doesn't work.

11. But not now, I'm glad someone took the time to make this app.Saves you the hassle of having to manually change the display settings.

1. Fix Refresh Rate Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Refresh Rate: Restarting the app will resolve most errors.
2. Update the Refresh Rate App. Here is how:
   1. On Android goto PlayStore » Search for "Refresh Rate" » Open Refresh Rate » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Refresh Rate » click "UPDATE".
3. Clear Refresh Rate app cache: Clearing cached data will force your app to retrieve the latest data directly from Refresh Rate servers.
   1. On Android, goto Settings » Apps » Select "Refresh Rate" » click Storage » click "Clear Cache".
4. Check Refresh Rate app permissions. If any of these permissions required to use your device's features are disenabled, Refresh Rate might not work.
5. Uninstall and reinstall Refresh Rate. If nothing else has worked, completely uninstall Refresh Rate then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Refresh Rate not working

2. Fix Refresh Rate Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Refresh Rate be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Refresh Rate not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Refresh Rate may not be able to connect to the Internet when running in the background.