Contact Lili Customer Service

Why should I report an Issue with Lili - Small Business Finances?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Lili Financial Services to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Card may be used everywhere Visa debit cards are accepted. **Available to Lili Pro, Lili Smart, and Lili Premium account holders only, applicable monthly account fee applies. ***Available to Lili Smart and Lili Premium account holders only, applicable monthly account fee applies. ****The Annual Percentage Yield (“APY”) for the Lili Savings Account is variable and may change at any time.

2. Banking services are provided by Sunrise Banks N. A. *The Lili Visa® Debit Card is issued by Sunrise Banks, N. A. , Member FDIC, pursuant to a license from Visa U. S. A. Inc.

3. Lili business accounts and debit cards are protected by industry-leading encryption software and security protocols, including fraud monitoring and multi-factor authentication.

4. Lili customers receive transaction alerts in real-time, can access their account from mobile or desktop anytime and instantly freeze their card if needed.

5. All Lili accounts are insured up to $250,000 through our partner bank, Sunrise Banks, N. A. , Member FDIC.

6. Lili is a business finance platform that enables small businesses to manage all aspects of their finances in one place.

7. Lili is a financial technology company, not a bank.

8. With business banking, smart bookkeeping, unlimited invoices & payments, and tax preparation tools–you’ll always know where your business stands.

9. The disclosed APY is effective as of October 1, 2024. Must have at least $0. 01 in savings to earn interest.

10. Any portions of a balance over $100,000 will not earn interest or have a yield.

11. Please see the back of your Card for its issuing bank.

1. This company has redefined banking and makes it fun!I really like the idea of Lili, and when it works as intended, it's great! However, for an online only bank that has no web interface or access via physical location to not have a reliable app with consistently working mobile check deposit, ACH Transfer, or debit activation, that is unacceptable.

2. but besides that pretty awesome free, I decided to grow up and upgraded, and it's even more awesome than the free, switch between transactions to let them through or to pause your card, and all kinds of sweet things... and the thing with the last few bucks is only been a couple of times..This is definitely the best banking experience I have ever had.

3. Until they upgraded me w/out asking and kept me there, later closeing my account instead of reverting me back to the Free account without warning! I followed their TOS! Questions = No answers or warning.

4. How the hell am I supposed to create an account if I can't even create a password???!!! This app is absolutely useless and the customer service seems to have no idea what they are doing.

5. I know everyone has a different use for Lili banking and app and uses it for my different types of business, but this is a perfect fit for what my small business needs are currently.Great app for banking, both personal and business.

6. I only have tried the free one.pretty great the only thing I don't like about it, is they don't tell you that you can't use the last two dollars if you needed them.

7. Works perfectly fine on an S10e.Update - finally got it worked out and account is set up.

8. I have a pro account, the balance is feature and the life/work feature is nice.

9. Pretty smooth other than that.So far my experience has been awesome! The app is really easy to use and navigate through.

10. ☆s fluctuated due to length of time it took for fixing my account.

11. I minimize the keyboard, take the picture of the back of the check, and then it bumps me back to the start of the process without any error message.

1. Fix Lili Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Lili: Restarting the app will resolve most errors.
2. Update the Lili App. Here is how:
   1. On Android goto PlayStore » Search for "Lili" » Open Lili - Small Business Finances » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lili » click "UPDATE".
3. Clear Lili - Small Business Finances app cache: Clearing cached data will force your app to retrieve the latest data directly from Lili servers.
   1. On Android, goto Settings » Apps » Select "Lili - Small Business Finances" » click Storage » click "Clear Cache".
4. Check Lili app permissions. If any of these permissions required to use your device's features are disenabled, Lili might not work.
5. Uninstall and reinstall Lili. If nothing else has worked, completely uninstall Lili then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Lili not working

2. Fix Lili Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Lili be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Lili not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Lili may not be able to connect to the Internet when running in the background.