Published by Comune di Genova

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Why should I report an Issue with Mobilitypoint?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Comune di Genova to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Mobilitypoint Customer Insights

Steps to Troubleshoot & Fix Mobilitypoint Issues

1. Fix Mobilitypoint Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Mobilitypoint: Restarting the app will resolve most errors.
  2. Update the Mobilitypoint App. Here is how:
    1. On Android goto PlayStore » Search for "Mobilitypoint" » Open Mobilitypoint » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mobilitypoint » click "UPDATE".
  3. Clear Mobilitypoint app cache: Clearing cached data will force your app to retrieve the latest data directly from Mobilitypoint servers.
    1. On Android, goto Settings » Apps » Select "Mobilitypoint" » click Storage » click "Clear Cache".
  4. Check Mobilitypoint app permissions. If any of these permissions required to use your device's features are disenabled, Mobilitypoint might not work.
  5. Uninstall and reinstall Mobilitypoint. If nothing else has worked, completely uninstall Mobilitypoint then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Mobilitypoint not working


2. Fix Mobilitypoint Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Mobilitypoint be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Mobilitypoint not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Mobilitypoint may not be able to connect to the Internet when running in the background.

Reported Issues

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