Contact SafePal Customer Service

Why should I report an Issue with SafePal: Crypto Wallet BTC NFT?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SafePal Wallet to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. SafePal also offers in-app features which enable users to earn rewards from staking assets via SafePal Earn, and regular giftbox events which allow opportunities for users to learn and participate in meaningful projects, and win exciting rewards NFT whitelists, presales, token airdrops, and more.

2. As a non-custodial wallet suite with hardware wallet, mobile app, and browser extension solutions — SafePal empowers users to own their crypto adventure, by helping them to access opportunities safely in the decentralized world.

3. With 4x better swap rates and fees than MetaMask, and no bridging fees for amounts within daily thresholds; SafePal offers the best interoperability through its cross-chain in-app swap and is one of the ONLY wallets integrating leading decentralized and centralized exchanges, with over $100 billion in transaction volume done and the most swap-pair options in the industry.

4. SafePal is a comprehensive crypto wallet suite founded in 2018 with over 10 million users globally and backed by industry leaders like Binance, Animoca Brands, and Superscrypt.

5. It supports on ramp features to buy over 35 cryptocurrencies using convenient payment methods, and off-ramp into fiat such as USD, EUR and GBP using respected providers such as MoonPay, Simplex, Binance Connect to facilitate secure and seamless management of assets.

6. We want to help users self-custody their crypto assets and access Web3 safely and conveniently via our wallet suite.

7. The SafePal mobile app supports 15 languages, 100+ blockchains, 200,000+ tokens and NFTs with a custom RPC feature supporting 400+ custom EVM networks and counting.

8. Its in-app experience allows users to explore established platforms such as Uniswap, OpenSea, Aave, PancakeSwap, Compound Finance, 1inch, Stargate Finance, and more.

9. If you want to provide feedback, please contact customer support via safepal. com/sitemap or from within the app itself.

1. It could definitely be better, but itll do for the time being.Scam app, just this morning, I login to my account and noticed all my USDT has been withdrawn, I checked the transaction, the memo shows, for pledge, even my friends account was affected as well, SO BE CAREFUL AND STAY AWAY FROM THIS APPIt's unsecure platform My money has been frozen without any reason, I didn't do anything wrong.

2. Would be nice if you have bybit integrated or p2p app with local user exchange coins.It's unsecure platform My wallet was emptied without my knowledge no transfer or send transaction was made from myself.

3. This means, the app doesn't sync with actual gwei when you perform tx Implication is that when I have required amount to do a transaction, wouldn't go through because of the inflated feeThe worst and most unsecured site I have ever seen.

4. This is unsafe and non trusted platformApp shows inflated gas fee When making a transaction on the eth blockchain, app shows wrong transaction fee, even though it's gonna actually cost less than that.

5. For instance, I wanna do tranfer, it shows 5$ as tranfer charges, but after the tx, I checked Etherscan and it was actually 2$, that I was charged.

6. Things like allowing to add more custom network, and custom swap and bridge instead of sticking to the limited provider.

7. Bitkeep has this feature where you are able to see the price $value for whatever coin you have on your wallet.

8. The current character space allocated to the naming of wallets is just too small.

9. Your cryptos are easily transferred to a particular wallets just as it happened to me, because the creators have access to your back end.

10. Then they told me to unfreeze your money, you should to pay more above 4K $ to unfreeze which is illegal thing.

11. Renaming of wallets with names longer than the 21 character limits.

1. Fix SafePal Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SafePal: Restarting the app will resolve most errors.
2. Update the SafePal App. Here is how:
   1. On Android goto PlayStore » Search for "SafePal" » Open SafePal: Crypto Wallet BTC NFT » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SafePal » click "UPDATE".
3. Clear SafePal: Crypto Wallet BTC NFT app cache: Clearing cached data will force your app to retrieve the latest data directly from SafePal servers.
   1. On Android, goto Settings » Apps » Select "SafePal: Crypto Wallet BTC NFT" » click Storage » click "Clear Cache".
4. Check SafePal app permissions. If any of these permissions required to use your device's features are disenabled, SafePal might not work.
5. Uninstall and reinstall SafePal. If nothing else has worked, completely uninstall SafePal then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SafePal not working

2. Fix SafePal Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SafePal be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SafePal not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SafePal may not be able to connect to the Internet when running in the background.