Contact VA Launchpad Customer Service

Why should I report an Issue with VA Launchpad?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of US Department of Veterans Affairs (VA) to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The VA needs to modernize and streamline its disparate structure and employ developers to create more immersive native apps, like myChart.The app crashes every time I try to use it and installed adds that pop up over the top of messages and others apps and each time you unlock the phone.

2. Just hate being teased by apps I want and then finding out not available or does not work.Just an app to make you download other apps.

3. I had to do a factory reset to remove the veterans adds and then reinstall the few apps I do want to use.If only all the apps themselves worked.

4. If I could log in and do all of the mobile options from MyHealtheVet it'd be great, if it didn't just point to apps that don't even exist (chat, Annie, etc.) then it'd be useful.

5. Poor design and function leave little hope for an actually for functional tool to navigate the VA Health System any time soon.It is technically an app, but so is the email and browser I already have and know how to use.

6. Also and this applies to all of the VA apps, a UI that does not look and feel like an 8-year-old made it would be nice.This app is just a site redirector.

7. All of these should be gathered on just one application but that's how the government works, because it's the same on computer, you have to use 4 different ways to log in taking you to 4 different pages instead of being direct to he point.

8. it is useful in that it consolidates the various links for the VA in one place, but it really isn't anything more than that; it doesn't add more functionality than just independently visiting the links in your browser.

9. You would think an entity as large as the VA could have apps built that actually work.

10. How annoying - a useful tool anyone might want to have and it's not well advertised as unavailable.

11. Who at the VA is getting conned into paying for this?Computer-available appoints NOT shown, won't make appts, I AM shown as logged in to MY 'preferred' acct, Phone-app just won't share any info nor communicate with VA-Wilkes-Barre, PA.

1. Fix VA Launchpad Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart VA Launchpad: Restarting the app will resolve most errors.
2. Update the VA Launchpad App. Here is how:
   1. On Android goto PlayStore » Search for "VA Launchpad" » Open VA Launchpad » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VA Launchpad » click "UPDATE".
3. Clear VA Launchpad app cache: Clearing cached data will force your app to retrieve the latest data directly from VA Launchpad servers.
   1. On Android, goto Settings » Apps » Select "VA Launchpad" » click Storage » click "Clear Cache".
4. Check VA Launchpad app permissions. If any of these permissions required to use your device's features are disenabled, VA Launchpad might not work.
5. Uninstall and reinstall VA Launchpad. If nothing else has worked, completely uninstall VA Launchpad then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing VA Launchpad not working

2. Fix VA Launchpad Server issues & Internet Connection

1. Check network connection: An unstable Internet will make VA Launchpad be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to VA Launchpad not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, VA Launchpad may not be able to connect to the Internet when running in the background.