Contact Visitor Map Customer Service

Why should I report an Issue with Visitor Map - USFS Lands?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of USDA Forest Service to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It does a great job of showing you specifics about the national forest territories but with no offline maps, slow load times and quite a few crashes you are better off going with something else for now.Just got the app, noticed right away its super laggy and slow, somtimes it almost freezes, but does work, and have all the information of their online website, except this allows you to download the maps so you can use them offline.

2. Wort a try if it works for you.Large and often difficult to find what I'm looking for, but when I get there, it does provide a lot of useful info: motor vehicle use maps - MVUs - old logging roads, for the most part; campgrounds; areas where primitive camping is allowed - which they call Dispersed camping; picnic areas, etc.

3. In addition, most capabilities continue to work while offline including search and identify which is really helpful especially given the detail in the data set.I have to say that the app while giving us general locations it does not allow me to open up the spots that I click on like the web page does.

4. When I try to download offline maps it always fails, even with the base map, then if I delete that bas map that will not download it says that it needs to download the National Basemap (2 files at 0.00 bytes).

5. Very annoying to have to redownload offline maps every 90 days, now that I need to update , app errors out and says the maps aren't available.

6. - Touch & Hold "zoom circle" lets me read fine print, like road names, on maps.

7. I cannot down load other forest maps.

8. maybe a nice feature would be able to download a portion of a map to your phone to use when no internet connection (maybe it's there have not came across it at this time).

9. REQUEST: Make map Legend available at all times via button tap.This app is a great tool, but the Android version is having issues that make it unusable, at least for me.

10. The new offline map and locate me features are great when lacking a data connection.

11. Because it's such a huge file, I usually uninstall it after I've found what I need, and reinstall it when I need it again.I have used this app multiple times while visiting national forests in CO and UT.

1. Fix Visitor Map Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Visitor Map: Restarting the app will resolve most errors.
2. Update the Visitor Map App. Here is how:
   1. On Android goto PlayStore » Search for "Visitor Map" » Open Visitor Map - USFS Lands » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Visitor Map » click "UPDATE".
3. Clear Visitor Map - USFS Lands app cache: Clearing cached data will force your app to retrieve the latest data directly from Visitor Map servers.
   1. On Android, goto Settings » Apps » Select "Visitor Map - USFS Lands" » click Storage » click "Clear Cache".
4. Check Visitor Map app permissions. If any of these permissions required to use your device's features are disenabled, Visitor Map might not work.
5. Uninstall and reinstall Visitor Map. If nothing else has worked, completely uninstall Visitor Map then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Visitor Map not working

2. Fix Visitor Map Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Visitor Map be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Visitor Map not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Visitor Map may not be able to connect to the Internet when running in the background.