Contact RidePATH Customer Service

Why should I report an Issue with RidePATH?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Port Authority of NY & NJ to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The official RidePATH app provides schedules, trip-planning and alerts, all in one convenient place.

2. PATH is a wholly-owned subsidiary of The Port Authority of New York and New Jersey.

1. How can I email if the app doesn't even load? Adjust the code to factor in Android 10 platforms.When I had a note 8 this app worked perfect, now with my new note 20 the app doesn't work properly.

2. 2 star rating because the real time schedules at least seem to work.Poor UI, and entirely unnecessary notifications.

3. But since the last update, Sept 2019 (just released) it opens to my favorite to/from choice which I can barely read through the 95% (?) white overlay.

4. Tried to get info to load on both Wifi and data connections.I've tried uninstalling and reinstalling but still unable to see any of the timetables for my "favorites" or any other stations.

5. Then if I dare change the to/from realtime locations, the screen is 100% white and it has to be force closed before I can open again to get the unacceptable 95% white overly.

6. It would also be nice if delays on one line didn't prevent realtime data for other lines from being shown in the app.Come on guys, update this app already.

7. The app has gotten better over the last year (i.e. you no longer have to wait 5min to download 3MB of data updates each time you open the app) but it's not well maintained.

8. When you email the developer, the email doesnt work.After recent update, app isn't working.

9. The alerts tab is always blank so I have to rely on the desktop site opt-in notifications and constantly checking my email.

10. The app's "service alerts" are surveys and daily maintenance reminders, not real time updates.

11. On top of just being a poorly designed app generally.It would be nice if we could set more than two favorite stations and/or if it could just default to showing the closest station to my location.

1. Fix RidePATH Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RidePATH: Restarting the app will resolve most errors.
2. Update the RidePATH App. Here is how:
   1. On Android goto PlayStore » Search for "RidePATH" » Open RidePATH » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RidePATH » click "UPDATE".
3. Clear RidePATH app cache: Clearing cached data will force your app to retrieve the latest data directly from RidePATH servers.
   1. On Android, goto Settings » Apps » Select "RidePATH" » click Storage » click "Clear Cache".
4. Check RidePATH app permissions. If any of these permissions required to use your device's features are disenabled, RidePATH might not work.
5. Uninstall and reinstall RidePATH. If nothing else has worked, completely uninstall RidePATH then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RidePATH not working

2. Fix RidePATH Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RidePATH be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RidePATH not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RidePATH may not be able to connect to the Internet when running in the background.