Contact Baltimore City 311 Customer Service

Why should I report an Issue with Baltimore City 311?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MOIT to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Baltimore 311 allows residents and visitors to assist the city agencies in keeping city neighborhoods cleaner, safer and more beautiful by reporting a variety of issues such as graffiti, potholes, street light outages, trash collection, street cleaning and more… all through the convenience of a mobile device.

2. The app will route the service requests directly to the appropriate servicing agency.

3. The customer can also view the status of a service request within the app.

1. I put in two service tickets for missed recycling (Was the week before the every other week schedule was starting) and every time the app showed 'delayed pickup - material collected.' What it didn't show was the note that they weren't going to be picking up at all due to staffing.

2. The only enhancements that I see are additional form entries on a number of complaint types, which I hope are tracked - such as license plate information for parking complaints - and a simplified user interface.Tons of service categories, long click-thrus.

3. The page asking for first last name email address and phone number does not allow you to select submit button and is not intuitive.

4. It is so easy to take advantage of the illegal trash pickup services.Does not contain all the required information.

5. Common sense and basic software development practices should have made you question removing features for users, which are already in production and widely used.

6. Mayor this is a perfect example how the city agencies expect less from its vendors and delivers less features and less efficiencies to its citizens.

7. Woulda been nice to know that.App allows you to go through all the steps EXCEPT the last, to submit the information.

8. comprehensive.ish. if u already know how city services work you can use this to start the ball rolling, but ticket closeouts are poorly documented here.

9. A bit of self flagilation or dillusion by the project team or devopers maybe?I use this app all the time and cant believe there are people that havent heard of it.

10. Now, if they can just decrease the superlong time-to-submit, umpteen million different data entry fields & numerous sequential pages to submission.

11. I have to manually select the address and starting point is a cached in accurate address.

1. Fix Baltimore City 311 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Baltimore City 311: Restarting the app will resolve most errors.
2. Update the Baltimore City 311 App. Here is how:
   1. On Android goto PlayStore » Search for "Baltimore City 311" » Open Baltimore City 311 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Baltimore City 311 » click "UPDATE".
3. Clear Baltimore City 311 app cache: Clearing cached data will force your app to retrieve the latest data directly from Baltimore City 311 servers.
   1. On Android, goto Settings » Apps » Select "Baltimore City 311" » click Storage » click "Clear Cache".
4. Check Baltimore City 311 app permissions. If any of these permissions required to use your device's features are disenabled, Baltimore City 311 might not work.
5. Uninstall and reinstall Baltimore City 311. If nothing else has worked, completely uninstall Baltimore City 311 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Baltimore City 311 not working

2. Fix Baltimore City 311 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Baltimore City 311 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Baltimore City 311 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Baltimore City 311 may not be able to connect to the Internet when running in the background.