Contact MyGameDB Customer Service

Why should I report an Issue with MyGameDB - Game Tracker?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of GorillaBox to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Searchable catalogue has highest success rate of finding the correct title without manually adding than any other site.App is way too buggy, tried to create an account and then tells me email doesn't exist when I try to log in, then glitches out and screen goes white.Great response from the dev.

2. Changed my rating from 1 to 4 and will continue testing.Allowing a .cvs or other file to be uploaded would be ideal for groups like my own, where our catalogue of multiplayer games is more than 40,000.

3. If it had an option to import games from steam, psn like some other apps it would be perfect.The intentions for this are sound, & while it does in part, work there's just not enough people/interaction.

4. ThanksGreat response from support when I e-mailed! There's a few bugs but it does a lot!Excellent way to keep track of your games.

5. EDIT: Thanks to a quick Dev response I was able to create the account on the website and then use my username to login using the app.

6. Smh It has potentials.Installed the app but the email field won't allow me to enter my long email because the field restriction is too short.

7. Lots of features, such as searching games on the game database to add to your collection.

8. Some really handy fields such as priority rating, star rating, percentage complete, status.

9. Coupled with GUI that seems to be a bare bones rough draft standing on 1 leg.

10. Great app which is synced across devices including a web app.

11. If you are looking for an app to manage your backlog/gaming collection, this is about the best you'll come across.

1. Fix MyGameDB Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyGameDB: Restarting the app will resolve most errors.
2. Update the MyGameDB App. Here is how:
   1. On Android goto PlayStore » Search for "MyGameDB" » Open MyGameDB - Game Tracker » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyGameDB » click "UPDATE".
3. Clear MyGameDB - Game Tracker app cache: Clearing cached data will force your app to retrieve the latest data directly from MyGameDB servers.
   1. On Android, goto Settings » Apps » Select "MyGameDB - Game Tracker" » click Storage » click "Clear Cache".
4. Check MyGameDB app permissions. If any of these permissions required to use your device's features are disenabled, MyGameDB might not work.
5. Uninstall and reinstall MyGameDB. If nothing else has worked, completely uninstall MyGameDB then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyGameDB not working

2. Fix MyGameDB Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyGameDB be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyGameDB not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyGameDB may not be able to connect to the Internet when running in the background.