Contact ICONex Customer Service

Why should I report an Issue with ICONex?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ICON Community to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Convenient : ICONex enables you to create and manage wallets supporting ICX and various cryptocurrencies.

2. Take pleasure in the convenient functions of managing your wallets which includes "Export of Wallet Bundles" and "Password settings for each wallet". 2.

3. ICONex is ICON's Wallet supporting ICX and various cryptocurrencies. 1.

4. Quick transfer : You can transfer various cryptocurrencies and we plan to launch a direct exchange function based on the reserved balance of each cryptocurrencies. • Camera : Read QR codes of wallet addresses or private keys. • Storage : Store and restore Keystore files of your wallets.

1. Other than that, I was able to transfer to this wallet pretty quickly.I transfered some ICX coins to wallet, managed to stake them, but when I try vote app crashes.

2. KoreaGood wallet for icon, but could use some more info like how to unstake or how long until you'll be able to unstake.

3. I've staked 75% of my wallet and have no idea when or how I'll be able to unstake it.

4. Installed the app,,, & next moment when i open it up,,, it keeps crashing ,, everytime i try to open it ,, just keep crashing ,,, I don't if it's intentional or not,,, but you guys should take into the consideration that this is very annoying.

5. So I have now all of my icon that's stuck in my wallet that I can't access due to app crashes.

6. It has no sound & no notes comingGreat wallet specially with the new staking function added.

7. Even though Icon is top star project but this is annoying to deal with.I've tried very hard to remain calm & patience.

8. Hope they will fix this....When trying to send out ethereum, my problem is "transaction fee too low" I have changed the numbers around, reduced the amount I am sending out still nothing.

9. All you have to do is click on the "like button"(thumb icon) and it will give you the options.Coins stuck in staking.

10. Then I started to just look at the collective as a hard wood with alot of knots in it, really hard , dense, stubborn, exsteamly hard to work with, but the possibility of coming out pretty.

11. Also being able to use biometrics vs password every time would be nice.Really Buggy.

1. Fix ICONex Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ICONex: Restarting the app will resolve most errors.
2. Update the ICONex App. Here is how:
   1. On Android goto PlayStore » Search for "ICONex" » Open ICONex » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ICONex » click "UPDATE".
3. Clear ICONex app cache: Clearing cached data will force your app to retrieve the latest data directly from ICONex servers.
   1. On Android, goto Settings » Apps » Select "ICONex" » click Storage » click "Clear Cache".
4. Check ICONex app permissions. If any of these permissions required to use your device's features are disenabled, ICONex might not work.
5. Uninstall and reinstall ICONex. If nothing else has worked, completely uninstall ICONex then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ICONex not working

2. Fix ICONex Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ICONex be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ICONex not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ICONex may not be able to connect to the Internet when running in the background.