Published by Bitcoin Wallet developers on Dec 16, 2024

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What users are saying

1. Oh, and it's giving me an audible notification beep every time it syncs a new block! Until the ability to pause syncing and limit bandwidth are implemented, the wallet restore function of this app is practically unusable.I installed app on a new phone a couple of weeks ago.

2. I've used it for dozens of transactions large and small, never had any issues.I recall there being an option to increase the transaction fee after sending a payment, i recall using this a few months ago... was this option removed??Good easy to use, but the backup button is hidden behind a few things you would expect it to be, and there's no way to just backup as a .dat for Bitcoin core on computersI gave my girlfriend $80 in bitcoin.

3. I installed it on 3/11; at the time it was Version: 7.69 (469)I was going to install and use this Bitcoin wallet, but seeing so many issues in reviews, missing BTC, missing TXs coupled with a lack of dev response.

4. I bought a new phone, so I transferred my wallet backup from the old phone and started the restore process.

5. Thank you to all who shared a review.I downloaded the wallet, sent over $270 to my new wallet address and received a receipt from the BTC ATM.

6. It's already been removed from one of my wallets and was never delivered to my cashapl wallet.

7. there is no one to call when things go wrong.It's a good wallet, very reliable.

8. I immediately imported a wallet from an old phone.

9. Over the course of about one day I was surprised to see my phone used 50 gigabytes of data (!) This was on Wi-Fi so it really wasn't a big deal.

10. I'll hard pass! Feel bad for all those missing Bitcoin or stuck d/l'ing 300gb of data.

11. The chain should have confirmed my transaction and the BTC should be in my wallet by now.

Steps to Troubleshoot & Fix Bitcoin Wallet Issues

1. Fix Bitcoin Wallet Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Bitcoin Wallet: Restarting the app will resolve most errors.
  2. Update the Bitcoin Wallet App. Here is how:
    1. On Android goto PlayStore » Search for "Bitcoin Wallet" » Open Bitcoin Wallet » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bitcoin Wallet » click "UPDATE".
  3. Clear Bitcoin Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from Bitcoin Wallet servers.
    1. On Android, goto Settings » Apps » Select "Bitcoin Wallet" » click Storage » click "Clear Cache".
  4. Check Bitcoin Wallet app permissions. If any of these permissions required to use your device's features are disenabled, Bitcoin Wallet might not work.
  5. Uninstall and reinstall Bitcoin Wallet. If nothing else has worked, completely uninstall Bitcoin Wallet then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Bitcoin Wallet not working


2. Fix Bitcoin Wallet Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Bitcoin Wallet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Bitcoin Wallet not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Bitcoin Wallet may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!