Contact Café Zupas Customer Service

Why should I report an Issue with Café Zupas?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cafe Zupas to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. My latest ordering experience was a joke! I placed an order, only to get all the way to the payment screen and the app inform me that the location I was ordering from wasn't accepting online orders 😒 When I tried to change the location, the app forced me to reenter my order from scratch.

2. You're losing business because the ease of online ordering is replaced by the frustration of not being able to order online!I ordered at 12:07, food didn't come out until 1:15.

3. App is OK and I've never had terrible problems, but the coupons are never automatically applied and you can't copy/paste the code, so I have to go to the notification, write down the code, then redo my order and type it in manually.

4. And no rolls?? 🤨Zupas, you are losing business because of this stupid app! We were driving to the restaurant while my wife was TRYING to place an order thru the app.

5. It's a huge pain and experience would be greatly improved if you could automatically add discounts from the notification.Tried to do a drive through order on the app.

6. It took the employees 20 minutes going back and forth checking out my order number again and again before deciding to make my order.

7. Go to the curb side pick up to fill out the information as if you were to order and then switch to the drive through.

8. When I arrived, I clicked on the link in the order confirmation text to let them know I was there (you can also click a link in the confirmation email or in the app).

9. Or let me cancelThe app suddenly started creating an error saying they could not validate my basket when I try to confirm an order.

10. Credit card info won't save in order to make the purchase (yes, the "save" box is selected).

11. You also can't save pending orders 🙄Downloaded the app and immediately placed an order.

1. Fix Café Zupas Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Café Zupas: Restarting the app will resolve most errors.
2. Update the Café Zupas App. Here is how:
   1. On Android goto PlayStore » Search for "Café Zupas" » Open Café Zupas » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Café Zupas » click "UPDATE".
3. Clear Café Zupas app cache: Clearing cached data will force your app to retrieve the latest data directly from Café Zupas servers.
   1. On Android, goto Settings » Apps » Select "Café Zupas" » click Storage » click "Clear Cache".
4. Check Café Zupas app permissions. If any of these permissions required to use your device's features are disenabled, Café Zupas might not work.
5. Uninstall and reinstall Café Zupas. If nothing else has worked, completely uninstall Café Zupas then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Café Zupas not working

2. Fix Café Zupas Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Café Zupas be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Café Zupas not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Café Zupas may not be able to connect to the Internet when running in the background.