Contact Tropical Smoothie Cafe Customer Service

Why chat with our AI Tropical Smoothie Cafe Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Tropical Smoothie Cafe.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. I like being able to just scan my phone screen instead of having to break out my wallet, easily keep track of rewards, even with options of how to redeem rewards either automatically or manually.

2. Instead of directing you back to a shopping basket or something to change that one item it erases the whole order and makes you start from scratch, which is a bit frustrating if you ordered for your whole family.

3. It doesn't keep add-ons selected, so if you order a smoothie with whey and then reorder it, you have to add whey again.

4. I ended up erasing the order and restarted my phone in hopes of getting the coupon back but it was gone.

5. It would also be nice to have the menu seperate without having to select the order button.The app works great when everything is perfect; however, is not great when there is something wrong.

6. It needs to be fixed! It forced me to call the store, get a partial refund, and then reorder what the 2nd order was supposed to be on the app AGAIN.

7. I had a welcome coupon for a free smoothie and I wanted to order two of them.

8. I guess I will have to have any coupon scanned at the register from now on.Everytime I try to scan my receipts it tells me you can't scan more then 3 within 24 hours of each other (I haven't scanned one since Tuesday, it's sunday) super frustrating for real.

9. Also, this is more of a bug report than a complaint, but the reorder from past order option doesn't work properly.

10. Not a bad app but I'd like to be able to order when I'm off work and get in then out.This app is glitchy.

11. I've never been able to order from the app, I just go to the website to order because it's the only way I've found to be able to order ahead.

1. Fix Tropical Smoothie Cafe Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Tropical Smoothie Cafe: Restarting the app will resolve most errors.
2. Update the Tropical Smoothie Cafe App. Here is how:
   1. On Android goto PlayStore » Search for "Tropical Smoothie Cafe" » Open Tropical Smoothie Cafe » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tropical Smoothie Cafe » click "UPDATE".
3. Clear Tropical Smoothie Cafe app cache: Clearing cached data will force your app to retrieve the latest data directly from Tropical Smoothie Cafe servers.
   1. On Android, goto Settings » Apps » Select "Tropical Smoothie Cafe" » click Storage » click "Clear Cache".
4. Check Tropical Smoothie Cafe app permissions. If any of these permissions required to use your device's features are disenabled, Tropical Smoothie Cafe might not work.
5. Uninstall and reinstall Tropical Smoothie Cafe. If nothing else has worked, completely uninstall Tropical Smoothie Cafe then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Tropical Smoothie Cafe not working

2. Fix Tropical Smoothie Cafe Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Tropical Smoothie Cafe be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Tropical Smoothie Cafe not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Tropical Smoothie Cafe may not be able to connect to the Internet when running in the background.